Senior Field Engineer in Oshkosh, Wisconsin at Continental Laundry Solutions
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Job Description
What it's Like to Work Here
"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and out customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us as we're growing our team!
A Day in the Life as a Senior Field Engineer
As a Senior Field Engineer, you'll provide advanced hands-on technical expertise in the installation, commissioning, training, and servicing of commercial and industrial laundry equipment across North America. In this role, you will:
- Provide comprehensive technical support for the installation, repair, and troubleshooting of OEM equipment
- Serve as the primary technical point of contact for customers and distributor service personnel, ensuring high levels of customer satisfaction
- Respond to inquiries from customers, distributors, and internal teams, providing expert guidance on product service issues, troubleshooting, and corrective actions
- Act as a liaison for between the service and sales teams, training sales personnel on product capabilities, equipment sizing and layout considerations, and communicating installation requirements, operational considerations, and field-related challenges
- Provide management with detailed reports and recommendations regarding product improvements, technical manuals, and equipment service/reliability concerns
- Partner with OEM product engineers to identify and resolve product and component issues impacting performance
What You Need
- Associate's degree in electromechanical or related area of study, certified electrician status, or other applicable area of education
- 8+ years of relevant experience in technical service of industrial laundry equipment or like equivalent
- Valid driver's license an clear driving record
- Solid electrical, mechanical, hydraulic, and pneumatic, technological aptitude
- Ability to troubleshoot and repair hydraulic and pneumatic circuits
- Ability to grasp complex issues and analyze in a goal-oriented manner
What Makes You Stand Out
- Programmable Logic Controller (PLC) experience
Competitive Benefits Package
- Health insurance
- Dental insurance - 100% employer-paid
- Vision insurance - 100% employer-paid
- 401(k) with company match
- Life insurance & disability coverages - 100% employer-paid
- Flexible Spending Account for healthcare
- Paid Time Off (PTO)
- 11 paid holidays + your work anniversary
- Flexible scheduling
- Staff development and training opportunities
- Employee Assistance Program
- Advancement opportunities
- Economic support and wellness reimbursement programs