Senior Field Engineer at Continental Laundry Solutions – Oshkosh, Wisconsin

What it's Like to Work Here

"Friendly", "family-oriented", "collaborative", "fun", "flexible" ... we asked our team, and these are just a few words used to describe what it's like working at Continental Laundry Solutions. Our team members all share a positive attitude, passion, and commitment to provide excellent support to each other and out customers. Our culture, plus continuous opportunities for growth and development, have resulted in an industry-low turnover rate. Don't miss out on this rare opportunity to join us as we're growing our team!

A Day in the Life as a Senior Field Engineer

As a Senior Field Engineer, you'll provide advanced hands-on technical expertise in the installation, commissioning, training, and servicing of commercial and industrial laundry equipment across North America. In this role, you will:

• Provide comprehensive technical support for the installation, repair, and troubleshooting of OEM equipment
• Serve as the primary technical point of contact for customers and distributor service personnel, ensuring high levels of customer satisfaction
• Respond to inquiries from customers, distributors, and internal teams, providing expert guidance on product service issues, troubleshooting, and corrective actions
• Act as a liaison for between the service and sales teams, training sales personnel on product capabilities, equipment sizing and layout considerations, and communicating installation requirements, operational considerations, and field-related challenges
• Provide management with detailed reports and recommendations regarding product improvements, technical manuals, and equipment service/reliability concerns
• Partner with OEM product engineers to identify and resolve product and component issues impacting performance