Visitor Advisor at Norfolk Convention & Visitors – Norfolk, Virginia

Position SummaryThe Visitor Advisor serves as a mobile ambassador for Norfolk, providing destination information and travel counseling across multiple locations including the Visitor Information Center, Norfolk International Airport, community events, and through the Mobile Visitor Center.

This role is highly visible and requires strong customer service skills, adaptability, and the ability to represent VisitNorfolk in a variety of public-facing environments.

Key ResponsibilitiesProvide visitors with information on attractions, dining, hotels, transportation, events, and regional experiencesStaff the Visitor Information Center, airport information desk, Mobile Visitor Center, festivals, cruise activations, and outreach eventsOperate and maintain the Mobile Visitor Center vehicle, including transport, refueling, and general upkeepSet up and break down event materials (tents, tables, displays, brochures, etc.)Maintain and restock brochures and visitor guides across multiple locationsSupport retail operations, including point-of-sale transactions and inventory supportRespond to phone and email inquiries in a timely and professional mannerTrack visitor engagement and maintain accurate reporting dataMaintain clean, organized, and professional displays and workspacesBuild and maintain positive relationships with visitors, partners, and internal teamsAssist with identifying opportunities for community outreach and event participationOther duties as assignedQualificationsHigh school diploma or equivalent required1–3 years of experience in hospitality, tourism, customer service, retail, events, or similar environment preferredGeneral knowledge of Norfolk and the Coastal Virginia region, or ability to learn quicklyValid driver’s license and clean driving record; must be 21+ to operate company vehicleStrong communication and interpersonal skillsBasic proficiency with Microsoft Office, Apple devices, and point-of-sale systemsAbility to work independently and in team settingsAbility to lift up to 50 pounds and stand for extended periodsMust be able to pass required background checks and obtain necessary clearances (airport/military access, as applicable)Flexible availability including evenings, weekends, holidays, and event-based schedulingWork Environment & Physical DemandsThis role involves frequent standing, walking, lifting, and working in both indoor and outdoor environments. The ability to lift up to 50 pounds is required.

VisitNorfolk is an Equal Opportunity Employer