Pool Service Technician (Lead) at Poolie – Austin, Texas

At Poolie, we started with a simple goal: make pool maintenance reliable, professional, and hassle-free. From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.

Today, we’re one of the fastest-growing pool service companies in Texas, trusted by hundreds of residential and commercial customers. Step into a leadership role where your technical expertise and reliability directly impact service quality, customer satisfaction, and team performance. If you’re an experienced Pool Service Technician ready to grow into a high-visibility role, this is your opportunity.

As a Pool Lead Technician, you will support daily service operations by providing coverage during technician absences, ensuring quality control standards, and delivering high-quality pool care. This role is essential to maintaining service consistency, executing first cleanings, performing Green to Clean turnarounds, and resolving onsite customer issues.

You will balance hands-on technical execution with team support responsibilities, acting as a quality and reliability anchor while providing chemistry guidance, training, and operational support to field technicians and supervisors.

Responsibilities:

• Provide route coverage during technician absences to ensure uninterrupted service.
• First Cleaning for New Customers.
• Perform "Green to Clean" turnarounds.
• Conduct daily quality control checks as directed to ensure adherence to company standards.
• Serve as the primary escalation point for on-site customer concerns, resolving issues promptly and professionally.
• Covers any small part replacements and minimal repairs on pool cleaners.
• Conduct weekly training sessions during department meetings, focusing on chemistry knowledge and protocol adherence.
• Provides Backup for Supervisor on Slack for Chemistry Questions.

• Salary range: $21-$25 hourly, based on experience
• Health, dental, and vision insurance
• Company-paid short & long-term disability
• Employee Assistance Programs (EAP) for mental health and wellness
• Paid time off
• 10 paid company holidays
• Training and development opportunities
• Employee Purpose Plan
• A high-impact leadership role in a fast-growing pool service company

• Full-time: Monday–Friday, 8:00 AM – 5:00 PM
• Occasional overtime may be required based on operational needs

If you’re ready to lead teams, optimize service operations, and deliver an exceptional customer experience in a fast-growing pool service company, we’d love to hear from you. This role offers the opportunity to make a real impact while growing alongside a strong, collaborative team.

Apply today and dive into a leadership career that makes a splash!

Must-Haves:

• At least 1 year of experience as a Pool Service Technician
• Strong knowledge of pool cleaning, maintenance, and water chemistry
• Ability to multitask and adapt to changing daily priorities
• Solid problem-solving and decision-making skills
• Attention to detail with a commitment to quality standards
• Ability to handle onsite customer concerns professionally
• Basic technical ability to perform minor repairs and small part replacements
• Effective communication and teamwork skills

Nice-to-Haves:

• Experience performing Green to Clean services
• Prior quality control (QC) or inspection experience
• Experience conducting first cleanings for new customers
• Ability to provide peer support or technician guidance
• Experience delivering training or coaching in water chemistry/protocols
• Familiarity with company communication tools (e.g., Slack)
• Demonstrated reliability and leadership potential