Aesthetics Sales & Service Coordinator at Apex Dermatology and Skin Surgery Center LLC – Concord, Ohio

Position Overview

Apex Skin is a rapidly growing, physician-led dermatology and aesthetics practice committed to delivering exceptional patient experiences and high-quality aesthetic services. The Aesthetics Sales & Service Coordinator plays a critical role in driving the success of our aesthetics clinic by overseeing daily operations while actively supporting revenue growth and client engagement.

This role combines operational leadership with a strong sales and service focus. The ideal candidate brings a results-driven mindset, excellent leadership and communication skills, and a passion for delivering an elevated client experience. This position partners closely with clinical, administrative, and marketing teams to ensure smooth clinic operations, team alignment, and sustained business growth.

Schedule

• Full-time, salaried, on-site role
• Standard schedule is Monday through Friday
• Occasional schedule flexibility may be required based on clinic needs

Essential Functions:

• Oversee the day-to-day operations of the clinic, ensuring smooth workflow and adherence to established protocols.
• Manage scheduling, inventory, and maintenance of equipment and supplies.
• Ensure compliance with all health, safety, and regulatory requirements.
• Lead, mentor, and motivate a team of clinicians, aestheticians, and administrative staff.
• Conduct regular team meetings to align on goals, updates, and best practices.
• Handle recruitment, onboarding, and performance evaluations.
• Develop and implement sales strategies to achieve revenue targets and drive business growth.
• Monitor and analyze sales performance, identifying areas for improvement.
• Build and maintain relationships with clients, fostering loyalty and repeat business.
• Identify and pursue opportunities for partnerships, promotions, and community engagement.
• Ensure an exceptional client experience by maintaining high standards of service and professionalism.
• Address and resolve client concerns promptly and effectively.
• Gather client feedback to improve services and offerings.
• Collaborate with marketing teams to promote services, products, and special offers.
• Leverage social media and other platforms to enhance clinic visibility and attract new clients.
• Stay informed about industry trends and competitor activities to maintain a competitive edge.
• Manage budgets, control costs, and optimize profitability.
• Track and report on financial performance, including sales, expenses, and growth metrics.
• Handle pricing strategies and promotions to maximize revenue.

Qualifications

• Proven experience in managing an aesthetics clinic, spa, or similar environment.
• Strong background in sales, with a history of meeting or exceeding targets.
• Excellent leadership, organizational, and interpersonal skills.
• Knowledge of aesthetic treatments, products, and industry trends.
• Proficiency in CRM software and other business tools.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Certification or training in aesthetic treatments or related fields preferred
• Marketing or business development experience preferred
• Strong negotiation and problem-solving skills.

Physical Requirements & Work Environment

• Ability to stand and walk for extended periods throughout the workday.
• Ability to sit for periods of time while performing administrative and computer-based tasks.
• Frequent use of hands and arms to operate office equipment, phones, and computer systems.
• Ability to lift, carry, push, or pull up to 25 pounds (supplies, products, equipment).
• Ability to bend, reach, crouch, and move within clinical and treatment areas as needed.
• Visual acuity sufficient for reading screens, client charts, and written documentation.
• Work environment includes a medical aesthetics clinic setting with exposure to treatment rooms, retail areas, and administrative offices.
• May be exposed to cleaning solutions, skincare products, and clinical equipment consistent with an aesthetics practice.
• Noise levels are generally moderate in a clinical and client-facing environment.

Apex Skin Culture

Apex Skin fosters a collaborative, patient-first environment built on compassion, clinical excellence, and teamwork. We believe in a respectful and supportive workplace where employees feel valued, trusted, and empowered to contribute to exceptional patient experiences and meaningful clinical care.

Employee Health & Safety Requirements:

All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols. The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks. Apex Skin complies with federal and Ohio law by providing reasonable accommodations for medical conditions or sincerely held religious beliefs that prevent vaccination. Employees seeking an accommodation should contact Human Resources for more information.

Equal Employment Opportunity Statement:

Apex Skin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Apex complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.