Business Development Lead at Afiniti – Washington, District of Columbia

Who Are We?
Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey. As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth.
Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers. To learn more, visit www.afiniti.com.

Our Vision
Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.

Our Ways of Working
At Afiniti, how we work is just as important as what we achieve. Our Ways of Working are ten guiding principles that define the standards and behaviors we hold ourselves accountable to every day. They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients.
These principles are not abstract values — they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter. Together, they encourage us to be intentional in how we prioritize and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness. By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.

The Role
Role Title: Business Development Lead
Location: United States (Remote)

About the Role
The Business Development Lead is responsible for generating new business opportunities by qualifying and nurturing leads. This role focuses on engaging prospective enterprise and mid-market customers, creating interest in Afiniti's solutions, and securing high-quality meetings for the sales organization. Based in US the BDR partners closely with Account Executives, Sales Engineers, Marketing, and Growth leadership to execute strategies aligned to Afiniti's GTM priorities. This role is ideal for a driven, coachable sales professional who wants to build a foundation in enterprise technology sales and grow into more senior sales roles over time.

What Will Be Your Key Deliverables

• Proactively identify and engage target accounts through strategic outbound prospecting across phone, email, and social channels.
• Prospecting new potential customers via email, phone, and digital channels, this will include Account based engagement and Executive level outreach
• Research and identify target accounts, decision-makers, and business challenges
• Generate qualified meetings and opportunities for Account Executives
• Meet or exceed activity and pipeline generation targets, pipeline quota ownership

• Deliver clear, compelling messaging aligned to Afiniti's value proposition
• Tailor outreach by industry, use case, and role-specific pain points
• Provide market feedback, share messaging insights and contribute to campaign optimisation

• Partner closely with Account Executives on target accounts and outreach strategies
• Ensure smooth handoff of qualified opportunities
• Engagement in Discovery conversations
• Maintain accurate CRM activity and notes

• Support inbound and outbound campaigns aligned to new product launches and GTM initiatives
• Partner with Marketing on coordinated outreach and follow-up
• Provide feedback on messaging effectiveness

• Maintain strong CRM hygiene and reporting
• Track activity, outcomes, and conversion metrics
• Participate in coaching and enablement sessions
• Continuously improve inbound and outbound execution
  

• 4+ years of experience in business development, or similar roles
• Strong written and verbal communication skills
• Comfort engaging prospects via phone, email, and digital channels
• Strong time management and organizational skills
• Coachable mindset with desire to grow in enterprise sales
• Ability to work in a fast-paced environment
  

• Experience selling or prospecting into enterprise or mid-market customers
• Familiarity with SaaS, AI, or contact center software
• Experience using CRM and sales engagement tools
• Interest in progressing into an Account Executive role

Why This Role Matters?
Business Development is a critical driver of Afiniti's growth strategy. This role exists to build predictable pipeline, expand Afiniti's reach into target accounts, support new product and GTM initiatives, and develop future enterprise sales talent. The BDR plays a foundational role in Afiniti's revenue engine and long-term growth.

We believe that richness in diversity is a huge asset for Afiniti. We value both the similarities and differences in everyone who is a part of the Afiniti team. Our policy is to provide equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.