Receptionist (PT) at Rockford Rescue Mission – Rockford, Illinois

GENERAL DUTIES

• Operate the telephone/intercom system as required.
• Answer the telephone, determine the nature of the call and transfer or relay the information to the appropriate department.
• Maintain confidentiality of all pertinent information.
• Report any equipment malfunctions to the appropriate director or supervisor.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
• Answer the front door as needed and direct visitors according to the need.
• Assist with general Mission information, etc.

B. SECRETARIAL DUTIES

• Process and post all gift-in-kind receipts and thank you letters in a timely manner.
• Compose, type and mail special thank you notes as assigned.
• Assist in the stuffing and stamping of mailings as needed.
• Assist in other secretarial duties as may become necessary or as directed by Supervisor.
• Maintain all office files, records, forms, etc. in a neat and orderly manner.
• Back up to Executive Administrative Assistant during vacation/sickness.
• Perform related work and other duties when required and as assigned.

C. RECEPTION AREA

• Maintain Mission front vestibule entrance and walkway to be free of trash, debris, etc.
• Assure that the reception area and visitor center are neat and clean and that non-monetary donations are taken to the proper areas.
• Maintain office equipment in reception area and inform administrative assistant concerning supplies needed.
• Responsible for finding a replacement for the reception area in case of absence.
• Work with Volunteer Supervisor in developing a list of volunteers for the reception area.
• Train designated staff and volunteers to fulfill reception duties.

PHYSICAL FACTORS

• Sitting for extended periods of time.
• Ability to lift up to 15 pounds.3. Occasional standing, reaching and bending.

SPIRITUAL RESPONSIBILITIES

• Share the Gospel of Jesus Christ and pray with visitors, callers, volunteers, residents, staff, and donors.
• Use RRMs Mission Statement and Core Values as the foundation of communication.
• Provide spiritual encouragement to staff, volunteers, guests, callers, and donors.
• Invest in the spiritual development of staff, guests, residents, callers, volunteers, and donors.
• Pray for and with staff, volunteers, guests, residents, callers, and donors.
• Handle relational conflicts according to the Staff Covenant of Romans 12:18 and Matthew 18:15-19
• Memorize monthly Scripture, Mission Statement, and Mission Core Values.
• Participate in corporate prayer and Scripture reading, staff chapel services, and all spiritual gatherings.Support and attend annual mandatory
• Evangelism In-Service training to grow in knowledge of leading others to faith in Christ.
• Participate in annual spiritual growth training through organization selected curriculum.

• QUALIFICATIONS
• Minimum requirement high school diploma or GED.
• Must be able to deal tactfully with the public.
• Must possess good communication skills.
• Must be familiar with office equipment and operations.
• Must have good phone skills.
• Must have a broad level of understanding about the programs and functions of the Mission.
• Must be teachable and function as a team player.
• Must engage in safe and healthy work practices, both on the premises and off-site facilities.
• Must take an active part ensuring the safety, health and well-being of all of our staff, volunteers, and Mission guests.