Shop & Fleet Maintenance Supervisor in Madison Heights, Michigan at Mobility Resource Associates Inc

Department: Production / Fleet Operations

Location: Madison Heights, MI (on-site)

Reports to: Operations Management

ABOUT MRA

MRA is a leader in experiential mobile marketing, designing, building and operating custom mobile tour vehicles for B2B roadshows, consumer events, and educational outreach. Our fleet includes 53 ft single and double expandable trailers, expandable containers, RVs and motorcoaches, box trucks, InfoWheel vans, and gooseneck and tow-behind trailers. We provide turnkey service from concept and fabrication through logistics, tour management, and ongoing fleet maintenance across the U.S. and Canada.

POSITION SUMMARY

We are seeking a hands-on leader with strong mechanical aptitude and a solid understanding of shop processes, who is also comfortable with technology. This role combines day-to-day supervision of production on the floor, working alongside our build and maintenance crews, with oversight of our national fleet's maintenance administration in Fleetio and the MRA Command Center dashboard. The right person is out on the floor with the team every day, and also keeps our fleet system accurate, healthy, and up to date so every vehicle on the road is maintained, documented, and ready for its next event.

KEY RESPONSIBILITIES

Shop Floor Supervision

• Lead the daily work of the shop floor team: assign and prioritize tasks, track progress, and keep builds and repairs on schedule.
• Work hands-on alongside technicians and fabricators; set the example for quality, safety, and workmanship.
• Use the MRA Command Center dashboard to manage shop tasks, bay schedules, and due dates, and keep task status current.
• Coordinate with project managers, design, and outside crews (electrical, wrap, and graphics) so work is sequenced and ready on time.
• Inspect completed work for quality and completeness before units ship.
• Keep the shop organized, clean, and safe; make sure tools, equipment, and materials are ready.

REQUIRED QUALIFICATIONS

• Hands-on experience in a fabrication, vehicle upfit, RV/trailer, fleet maintenance, or similar shop environment, with the ability to lead and work alongside a crew.
• Supervisory or lead experience: assigning work, setting priorities, and holding a team to schedule and quality standards.
• Working knowledge of trailers, trucks, and vehicle systems (electrical, generators, HVAC, brakes, tires).
• Comfortable with computers and web-based systems; able to learn and manage fleet maintenance software and online dashboards.
• Clear, professional communication by phone and email with drivers, vendors, and internal teams.
• Organized and dependable, with strong follow-through on many open items at once.
• Valid driver's license and clean driving record.

PREFERRED / BENEFICIAL (NOT REQUIRED)

• Fleetio or similar fleet maintenance software experience.
• Experience coordinating third-party or roadside repairs for vehicles traveling out of state.
• Proficiency with Microsoft 365 (Outlook, Excel, Teams) and experience using work-order, shop management or other maintenance tracking software.
• DOT compliance knowledge (inspections and records).

WHAT SUCCESS LOOKS LIKE

A shop floor that runs on schedule with clear priorities and quality work; a fleet where every vehicle's maintenance is current, documented, and visible on the dashboard; drivers on the road who get quick, effective help when a maintenance issue comes up; and leadership that receives accurate, timely maintenance updates without having to chase them.