Senior Account Manager in Philadelphia, Pennsylvania at Mod Op

About Mod Op

Mod Op is a full-service advertising agency able to offer clients a full suite of solutions. Mod Op can offer you access to low-cost, high-quality health care options and a team of enthusiastic, collaborative and motivated coworkers who see career development and personal development as intertwined.

At Mod Op, we’re more than just an agency—we’re a team of forward-thinking professionals who are passionate about driving client success. We believe in fostering meaningful relationships, collaborating across disciplines, and delivering impactful solutions that help businesses grow. If you are a strategic thinker with a passion for building lasting client partnerships, we’d love to hear from you. Join us and be part of a company that values innovation, creativity, and excellence in everything we do.

The Senior Account Manager serves as “mission control”; leads the proactivity of the account, drives client initiatives and leads account logistics. The Senior Account Manager sets priorities and ensures deadlines are met while taking into account other brand-team deadlines within the agency. This role manages multiple projects and brands, leads productions big and small, and is a key point of contact for the client. The Senior Account Manager partners with counterparts across departments to complete tasks and find solutions, and sets a tone of partnership and professionalism with clients and the account team.

Essential Functions

· Serve as a key client contact across assigned programs, setting a tone of partnership and professionalism while driving proactive strategic and tactical initiatives within the broader account direction.

· Identify and recommend business-building ideas; contribute to strategic plans, workstream budgets, compensation models, and timelines.

· Evaluate program effectiveness using key metrics and recommend opportunities for optimization.

· Lead account logistics across assigned projects, productions, billing, and organization; manage timelines, status meetings, documents, recaps, and next steps.

· Coordinate production projects of varying sizes, align internal teams and client inputs and approvals, and prepare briefs and production documents so work moves efficiently and deadlines are met.

· Manage campaign deliverables, proofing, quality assurance, outgoing creative, and trafficking as needed; prepare client presentations and follow-up materials, attend meetings, and liaise with partner agencies as required.

· Manage assigned financial processes, including opening and tracking jobs, maintaining billing sheets, preparing invoices, following up on payments, and tracking purchase orders.

· Support junior team members and interns through clear guidance and process coaching; set an encouraging tone for team briefings and share relevant industry updates.

Required Education and Experience

· Typically 4–8 years of related agency or client marketing experience; experience range is a guide, not a minimum.

· Bachelor’s degree or equivalent relevant experience.

· Well-rounded experience managing multiple marketing communications disciplines and projects.

· Strong leadership, organizational, analytical, listening, negotiation, presentation, verbal, and written communication skills.

· Ability to manage priorities, budgets, timelines, and multiple client or brand workstreams.

Preferred Education and Experience

· Proven senior-level agency account-management experience, experience developing client relationships, and experience delivering business-building programs.