Corporate General Manager in New York, New York at LIVunLtd

ABOUT US

The Amenity Collective, LIVunLtd's parent company, is North Americas leading provider of single-source solutions across the aquatics, fitness, and recreation industries. We deliver customized servicesstaffing, construction, design, consulting, and operationsto supercharge long-term success for clients and their aquatics, fitness, and recreation spaces.

POSITION OVERVIEW

We are seeking an experienced, dynamic, and results-driven General Manager to oversee a premier, full-service commercial fitness and aquatics facility in Midtown Manhattan. Serving a diverse membership community of over 1,000 members, this high-profile facility features a comprehensive fitness floor, aquatics center, personal training, and cutting-edge wellness programming.

As the General Manager, you will take ownership of the facility's overall management, financial performance, operational excellence, and membership growth. Working closely with department headsincluding the Fitness Manager and Membership Directoryou will provide strategic direction, foster a member-first culture, and build a collective sense of belonging for community members, building tenants, and staff.

ESSENTIAL RESPONSIBILITIES

• Operational Excellence: Oversee daily facility operations to maintain a safe, spotless, and efficiently managed fitness and aquatics environment. Establish and enforce standard operating procedures, safety protocols, and staffing standards.

• Staff Leadership & Development: Lead, coach, and empower a multidisciplinary team of fitness, aquatics, sales, and service professionals. Drive employee engagement, accountability, and professional development.

• Membership & Revenue Growth: Partner with the Membership Director to develop and execute sales, marketing, and retention strategies. Drive both membership acquisition and non-dues revenue (personal training, swim programming, etc.).

• Financial Stewardship: Manage the facility budget, control expenses, track operational KPIs (payroll, sales metrics, programming yields), and deliver accurate financial analysis and performance reports.

• Community & Member Engagement: Champion a welcoming, inclusive environment. Oversee engaging member events, wellness initiatives, and programming tailored to building tenants and the broader membership base.

• Customer Service Standards: Ensure all members, guests, and staff receive an exceptional experience that aligns with LIVunLtds premium brand standards.

Required Qualifications & Experience

• Experience: 58 years of progressive management experience in fitness club operations, specifically leading full-service or commercial clubs serving 1,000+ members.

• Leadership: Proven success managing multidisciplinary teams, including department leaders in fitness, aquatics, sales, and guest services.

• Financial Management: Strong proficiency in corporate budgeting, revenue forecasting, expense management, and P&L accountability.

• Sales Track Record: Demonstrated success driving membership acquisition, executing retention strategies, and scaling non-dues revenue streams (e.g., personal training, swim lessons).

• Technical Skills: Proficiency with membership management databases, social media platforms, and Microsoft Office and/or Google Workspace.

• Communication: Exceptional interpersonal, problem-solving, and communication skills with a natural ability to build community relationships.

Preferred Qualifications

• Certifications: Professional certification(s) in fitness and/or aquatics.

• Education: A college diploma or equivalent combination of formal education and related high-level management experience.

What We Offer

• Competitive Compensation: $100,000 $110,000 base salary.

• Performance Incentives: Annual bonus opportunity of up to $15,000 based on achieving performance and revenue goals.

• Growth Opportunities: Career advancement within a rapidly growing, national wellness and amenity management company.

NOTE

The specific examples in each section are not intended to be all-inclusive, they represent the typical elements and criteria considered necessary to perform. Other job-related duties may be assigned and could require work outside of duties listed. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; at will employment remains.