Customer Service in Greenville, South Carolina at Housing Authority Of Greenville

Summary

The primary purpose of this position is to provide customer service to residents, visitors, staff, contractors, and the general public. The incumbent answers or refers questions and provides basic property information in person and over the phone, respectfully listening and communicating to help resolve problems. This position performs a variety of administrative and clerical duties in support of the Property Management Office.

All activities must support The Greenville Housing Authority’s (“TGHA” or “Authority”) mission, strategic goals, and objectives.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

 Monitors front desk and reception area of the property management office. Maintains exemplary resident communications and relations, Greet and direct walk-in visitors to appropriate department staff; receives and responds to inquiries (telephone, email and in-person) from applicants, residents, and community organizations when appropriate.

 Provides clerical and administrative support to the property office team, including recordkeeping, document scanning, data tracking, telephoning, and filing as assigned. Intake documents received through front desk and properly distributed to appropriate staff.

 Ensures adequate supply of forms and flyers are available for housing applicants.

 Maintaining security by following procedures.

 Assist with appointment scheduling for the assigned property office team as needed.

 Documents communications with tenants and applicants in appropriate location(s).

 Receives, responds to, and escalates customer service-related emails, as required.

 Place notices on the front door when office will be closed (holidays, bad weather, other unforeseen circumstances).

 Keep a safe and clean reception area by complying with procedures, rules, and regulations.

 Assists property team with special projects, as required.

 Completes other related duties as assigned.