Patient Access Coordinator (33011) in Littleton, Colorado at GI Alliance

Patient Access Coordinator (33011)
Job DetailsJob Location: Fully Remote • Urology Denver Littleton - Littleton, CO 80122
Position Type: Full Time
Job Shift: Day
Description

Patient Access Coord - Contact Center

Position Summary:
You are the voice of the practice. You need to be able to handle patient’s needs with grace and efficiency ensuring accuracy at all levels of contact. This role is responsible for the day-to-day interaction between outside customers (patients and physicians) and Urology Associates to ensure consistent and compelling customer experiences. Representatives on the team will interact with internal and external customers in a friendly, helpful, and professional manner.
Contacts:
Interacts with all levels of the URA business organization, outside physician offices, all entities who wish to connect with Urology Associates.
Job Responsibilities:

Responsible for the handling of inbound and outbound communications with external customers regarding in-office appointments including all in-office procedures in a friendly, helpful and professional manner, including triaging calls to appropriate staff.

Maintains accurate documentation entry in patient records, updates demographic and insurance information at every patient encounter.

Corresponds with appropriate departments, including but not limited to Radiology, Nursing, Referral/Authorization, and Medical Records, to coordinate and obtain/determine any required imaging, lab testing, referrals/authorizations, and supporting documentation needed prior to the patient's appointment.

Must be able to consistently meet excellent quality requirements and follow all required client interaction components as outlined in departmental SOP’s and protocols.

Ensure that HIPAA regulations are followed at all times.

Accurately schedule patients for new consults, in-office procedures, or follow-up appointments. Ensures appointment types are selected correctly, recognizing that certain appointment types serve as notifications to the referral and authorization team for review of insurance and authorization requirements.

Distribute patient education via email as required.

Ensure patients have contact information for procedures/tests to be scheduled.

Review your email multiple times throughout the day.

Be able to communicate verbally and in writing in a professional, business manner.

Perform Tasks assigned by supervisor/manager, including but not limited to EHR Portal, bump lists, Recall lists, Phreesia rescheduling requests, Leading Reach referrals, etc.

You are a team and must work cooperatively with your co-workers.

Under the supervision of the supervisor/manager, work with coworkers to ensure daily completion of responsibilities, assigning tasks as needed.

Assist supervisor/manager with additional tasks as delegated.

Other duties as assigned.

Qualifications:

High school degree or GED required.

1-3 years medical call center experience.

Computer skills required.

Excellent interpersonal skills working well within a team setting.

Strong organizational skills with the ability to handle conflicting priorities.

Strong communications skills, both oral and written.

Ability to demonstrate outstanding customer service.

Strong analytical and problem-solving skills.

Phreesia experience preferred (not required)

Veradigm (Allscripts) PM and EMR system experience preferred (not required).

Physical Requirements:
Strength
Required to push/pull, lift light objects less than 50 lb.
Manual Dexterity
Required to perform simple motor skills and manipulative skills such as typing and writing.
Mobility
Required to sit for long periods of time.
Visual Discrimination
Required to read computer screen.
Hearing
Required to hear normal sounds with some background noise when answering phones.
Mental Requirements:
Able to process great amounts of information, apply strong problem-solving skills and exercise good judgment. Ability to multi-task.