Commercial Manager in Vancouver, Washington at Nelson Tire, Inc.

Join a Team Built on Service, Safety, and Growth.

At Gills Point S, we believe great service starts with great people. Our success is built on a commitment to our customers, strong relationships within our communities, and a team environment where employees feel valued, respected, and empowered to grow.

We take pride in our family values, commitment to doing things the right way, and the opportunities we provide for our employees to build rewarding careers. We’re looking for a Commercial Manager who brings strong industry knowledge, a passion for customer service, and the leadership skills to help drive a successful commercial tire operation.

About the Role

As a Commercial Manager, you will lead the team responsible for commercial tire service and repair across Medium Truck, Agricultural, and Off-the-Road (OTR) tire operations. This role combines team leadership, service operations, sales, and account management, with a strong focus on delivering quality work and building lasting customer relationships.

You will oversee daily service operations, support and develop technicians, coordinate workflow, and ensure work is completed safely, accurately, and efficiently. You will also work closely with existing customers and account representatives to understand their needs, resolve concerns, and identify opportunities to grow the business.

This is a hands-on leadership role that requires the ability to work alongside technicians and respond to customer needs in the field, including roadside service calls. Work may take place in the service center, at customer locations, or outdoors in varying weather conditions. A strong commitment to safety, quality, and dependable attendance is essential.

What You'll Do

Team Leadership & Development

• Lead, coach, and support commercial tire service technicians to promote a productive, customer-focused team.
• Coordinate daily workflow, assign responsibilities, and ensure jobs are completed accurately and on schedule.
• Train and mentor new and developing technicians on proper service procedures, quality expectations, and safety practices.
• Partner with management on team development, performance feedback, and operational goals.

Commercial Service Operations

• Oversee daily commercial tire service and repair operations, including Medium Truck, Agricultural, and OTR tire services.
• Monitor service quality and conduct inspections to ensure work meets company standards and customer expectations.
• Help troubleshoot complex technical issues and provide guidance when additional support is needed.
• Identify opportunities to improve workflow, productivity, and service efficiency.
• Support the implementation of operational procedures and best practices.

Customer Relationships & Sales

• Build and maintain strong relationships with commercial customers and account representatives.
• Regularly connect with customers to ensure their needs are being met and service expectations are exceeded.
• Handle escalated customer concerns and provide knowledgeable recommendations regarding products and services.
• Support business development efforts by identifying opportunities to grow existing accounts and develop new customer relationships.

Safety & Field Service

• Promote a safety-first culture and ensure technicians follow established safety procedures.
• Conduct regular safety discussions and address potential hazards or concerns.
• Respond to customer service needs in the field, including roadside calls, and perform tire repairs or replacements as needed.
• Operate service vehicles safely and professionally when traveling to customer locations.

What We're Looking For

• High school diploma or GED required; a degree in Business Administration, Sales, Marketing, or a related field is a plus.
• 2+ years of supervisory or team leadership experience.
• 5+ years of commercial tire industry experience, with knowledge of Medium Truck, Agricultural, and OTR tire products and applications.
• 3+ years of sales experience, preferably in the tire or automotive industry, with a demonstrated ability to meet or exceed sales goals.
• 3+ years of account management experience, including building customer relationships, managing client needs, and growing accounts.
• Valid driver's license and an acceptable driving record.
• Basic computer skills, including Microsoft Office and the ability to learn and use company systems and point-of-sale software.
• Strong communication and problem-solving skills, with the ability to build relationships based on trust and integrity.
• Ability to organize, prioritize, and manage multiple responsibilities while maintaining high standards of service and quality.
• Willingness to travel to customer locations and prospective accounts as needed.
• Professional demeanor and appearance consistent with company expectations.

Compensation

Compensation is flexible and will be based on experience, qualifications, and the strength of the commercial customer relationships and business opportunities the candidate can bring to Gills Point S.

Why Gills Point S?

We believe in taking care of the people who take care of our customers. When you join Gills Point S, you're joining a team that values hard work, supports professional growth, and provides opportunities to build a lasting career.

We offer:

• Competitive wages
• Paid time off
• Stable working hours
• Medical, dental, and vision insurance
• Short-term and long-term disability insurance
• Life and accidental insurance benefits
• 401(k) retirement savings plan with company match
• Training, development, and opportunities for career advancement