Secretary - Occupational Health in Lima, Ohio at Lima Memorial Health System

Functioning within the Health System’s mission, vision, values, objectives, policies and procedures, the Secretary performs a variety of routine clinical and administrative tasks to ensure the smooth and efficient operations of the clinic. The Secretary assists in the delivery of basic direct patient care under the supervision of a licensed nurse or provider. Clinical duties include performing drug screen collections and breath alcohol testing administering various tests which s/he is trained and qualified to perform. Performs general office functions including obtaining patient information, registration, scheduling and completing various forms. May perform duties in/be required to travel to off-site locations as directed based on operational need. The Secretary is responsible for telephone triage as required based on clinic location.

Education: High School diploma or equivalent (e.g. GED) is preferred.

Licensure/Certification: N/A

Experience: One to three years’ experience in a customer service field and/or health care specific to physician office practice preferred. Previous experience with Bureau of Workman’s Compensation process preferred.

Skills: Must have knowledge of business office procedures, strong writing skills, and possess ability to accurately input patient information into SYSTOC (EMR) and the hospital information system (HIS). Must also demonstrate skill in operating a computer, word processing programs, and other office machines, and the ability to trouble shoot equipment with minor malfunctioning. Strong communication/customer service skills including the ability to greet patients, answer the telephone in a pleasant and helpful manner, and the ability to speak clearly and concisely, are also required. The secretary must effectively establish and maintain working relationships with patients, associates, physicians, and the public. S/he must have the ability to read, understand, and follow oral and written instructions; and demonstrate accuracy with basic office skills including filing by alphabetic or numeric systems, maintaining records, and recording test results. Basic knowledge of common safety hazards and precautions to establish a safe work environment and the ability to react calmly and effectively in emergency situation are also required.