HR Lead - Ambulance Company in Virginia at Priority Patient Transport

We run ambulances and wheelchair vans across Virginia, and every one of them needs a credentialed, cleared, scheduled crew before it rolls. We are growing — new sites, a VA ground-ambulance contract, new facility agreements and an in-house EMT and Paramedic training program — and HR has become the thing that decides how fast we can grow. We need someone who has done HR inside an ambulance company and knows what that actually involves.

Priority Patient Transport has served hospitals, skilled nursing facilities and patients across Virginia for about 20 years. We provide BLS and ALS ground ambulance, non-emergency medical transport and wheelchair service, plus healthcare staffing. Our crews are EMTs, Advanced EMTs, Paramedics and van operators, and our customers include hospitals, SNFs and the Department of Veterans Affairs.

You will be our first dedicated HR leader, and you will own the people side of the business end to end. A year from now, success looks like this: every field employee's certifications, driving record and screenings are current and audit-ready; we can staff a new site or contract on schedule; turnover among field crews is down and we know why people leave; our pay and overtime practices are clean; and leadership has a monthly view of headcount, open shifts, turnover, injuries and overtime.

• Own recruiting and onboarding for field and office roles. Build a steady pipeline of EMTs, AEMTs, Paramedics and van operators, including graduates of our own training program, and get new hires cleared and on a truck quickly.
• Own credentialing and compliance files. Track Virginia OEMS certifications, CPR/ACLS/PALS cards, driver's licenses and MVRs, EVOC, background checks, drug screens, immunizations and TB, and monthly OIG/SAM exclusion checks. No one works an expired credential.
• Get pay practices right. Own FLSA classification, overtime and timekeeping for hourly field staff, and Service Contract Act wage determinations and fringe requirements on federal contracts. Partner with payroll to make sure every check is right.
• Run employee relations and policy. Investigations, discipline, documentation and terminations; maintain the employee handbook and field policies; keep Virginia and federal postings and filings current.
• Own workforce safety and workers' comp. Manage injury reporting and claims, return-to-work and light duty, and OSHA recordkeeping, and work with operations on lifting, bloodborne pathogen and fit-test programs.
• Run benefits and leave. Open enrollment, ACA reporting, FMLA and other leave, and the broker relationship.
• Report on the workforce. Give leadership a monthly picture of headcount, open shifts, turnover, time-to-hire, overtime and injuries, and recommend what to change.

Required

• 3+ years in an HR role at a ground ambulance, EMS, NEMT, or fire/rescue organization (private or public)
• 5+ years of total HR experience, including recruiting, employee relations and benefits
• Experience managing FLSA classification, overtime and timekeeping for hourly staff
• Experience maintaining credentialing files for certified field staff (EMT/Paramedic or similar licensed clinical staff)
• Experience handling workers' compensation claims and OSHA recordkeeping
• Experience with an HRIS or payroll system (for example OnPay, ADP, Paylocity, Gusto, Rippling or Paycom)
• Valid driver's license and ability to travel regularly between our Virginia sites

Preferred

• SHRM-CP/SCP or PHR/SPHR certification
• Experience with Virginia OEMS requirements and Virginia employment law
• Experience with federal contracts covered by the Service Contract Act, or with VA or other federal healthcare contracts
• Experience with EMS scheduling or operations software (for example Traumasoft, ZOLL or ESO)
• Experience supporting HR through an acquisition, merger or rapid multi-site growth
• Current or former EMT or Paramedic certification

EMS staffing is tight everywhere, and our field workforce is spread across several sites. Some weeks you will be recruiting, fixing a payroll question and handling an injury claim on the same day. You will be building processes, not inheriting them. If you have done this in an ambulance company and want to build the function properly, this is the job.