Patient Advocate at Parkview Health – Fort Wayne, Indiana

Summary

Dynamic role that requires assisting and supporting patients/families/visitors with grievances and concerns while upholding Parkview’s standards and mission. Responsible for identifying and documenting customer service issues through the standardized work process in a timely manner. Works as mediator between patients/families and Parkview staff to ensure concerns are addressed and facilitates resolution.

Education

Bachelor’s degree needed, with preference in the following fields: Social Work, Psychology, Sociology, or Human Services. Degrees in the medical field or other service fields would also be considered.

Experience

Recent experience in social services, conflict resolution, medical settings, or customer service highly preferred.

Other Qualifications

Must have good verbal and written communication skills and the ability to calmly utilize conflict resolution tactics. Candidate should be able to work well on a team and exhibit flexibility and strong multitasking skills. Must be comfortable working with people who are escalated and disgruntled while maintaining composure. Must have sharp organization skills and ability to prioritize tasks. Travel will be required to other Parkview locations on a regular basis.