Employee and Office Experience Associate at Arizent – New York, New York

Arizent’s mission is to advance professional communities across a variety of today’s most transformational industries, including Financial Services. We do this by uncovering powerful ideas, rallying industry leaders around them, and benchmarking their progress. Our services include the distribution of powerful content across digital channels, as well as making meaningful connections through our live events and peer networks.

If you’re interested in an organization that combines a storied 150-year legacy with a start-up mentality, we invite you to get to know us: www.arizent.com

About the position:

We are seeking a dedicated and enthusiastic Employee and Office Experience Associate to join our team in our modern office located in the heart of Midtown Manhattan. In this role, the ideal candidate will be the first point of contact for employees and visitors, ensuring a welcoming and seamless office experience. Your responsibilities will include handling a variety of tasks ranging from greeting employees and visitors to managing customer requests with a “no task is too big or too small” mindset. This is a full-time, in-office position with daily hours from 8:30am to 5:30pm, ideal for someone passionate about delivering exceptional internal and external customer service.

Core Responsibilities:

• Front Desk Management:

  • Welcome and direct employees and visitors, serving as the first point of contact

  • Answer, screen, and route incoming telephone calls

  • Address inquiries from employees and visitors

• Visitor and Security Management:

  • Manage visitor requests and issue ID cards through the security system

  • Oversee the management of access cards

• Administrative Support:

  • Perform clerical tasks, including sorting mail, copying, scanning, and filing documents

  • Process and manage Travel and Expense (T&E) reports

  • Assist with the setup of the workspace for meetings, internal events, and catering

  • Prepare newsletters and manage communications

• Workplace Organization:

  • Stock and maintain general use areas (e.g., reception, breakrooms)

  • Unpack deliveries and disperse mail

• Customer and System Support:

  • Handle customer support requests efficiently

  • Manage the Customer Support System (CMS)

  • Respond to Salesforce inbox inquiries as per the response guide

• Employee Onboarding and Engagement:

  • Support the onboarding process, including:

    • Seating arrangements

    • Nameplates and email setup

    • Employee Resource Group (ERG) introductions

  • Work with Office Manager to organize employee events and support ERG initiatives

  • Contribute to employee experience practices and engagement activities

• Vendor and External Liaison:

  • Act as a point of contact for external providers (e.g., cleaning contractors)

• Other Duties:

  • Coordinate deck navigation during virtual meetings, ie. Monthly Business Reviews (MBRs)

  • Perform other administrative tasks as assigned

Qualifications:

• Friendly, welcoming demeanor to create a positive first impression

• Detail-oriented with a proactive approach to problem-solving

• Dependable and capable of working independently or as part of a team

• Flexibility to handle unexpected tasks and adapt to changing priorities

• Excellent organizational skills

• Excellent written and verbal communication skills

• Proficient in Microsoft Office and GSuite

• Commitment to maintaining a clean, organized, and professional workplace

The following is considered a plus but not required:

• Familiarity with event planning and employee engagement activities

• Basic knowledge of security systems and access card management

• Previous experience with Salesforce

Why Join Arizent?

At Arizent, we believe that diversity is not just a policy; it's a source of strength and innovation. We are committed to fostering an inclusive workplace where all employees feel valued, respected and empowered to bring their authentic selves to work. Our inclusive culture encourages individuals to reach their full potential. Our dedication to diversity and inclusion is reflected in our Employee Resource Groups (ERGs), which play a crucial role in creating a supportive and enriching work environment.

We offer a competitive compensation and benefits package. Applicants are invited to state their salary expectations in their cover letter. Salary determination will be based on factors such as the candidate's work experience, knowledge, skills and geographical location. Our generous benefits package includes medical, dental, and vision coverage; disability and life insurance. In addition to holiday pay, we offer parental leave, paid vacation, sick, personal and mental health days; a 401(k) program; a pretax transportation payment program and a fitness reimbursement program.

As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, height and weight, protected veteran status or any other protected status.