General Office Assistant 5-E7 (Escanaba Customer Service Center) at State of Michigan – Gladstone, Michigan

This position functions as a front-line customer service person for the Escanaba Field Office. The employee must be able to determine customer needs and decide the appropriate action to be taken to meet and exceed those needs. The employee must be able to retrieve information from the DNR Web site and effectively communicate that information to our customers. The General Office Assistant (GOA) operates the front desk telephone console; receives public; and understands and disseminates information to the public regarding DNR rules, regulations and procedures. This position sells hunting and fishing licenses, special hunt applications, boating access site permits, and snowmobile and off-road vehicle permits. This position also maintains, orders, and displays brochures, posters, and guides; maintains a customer log; processes incoming and outgoing United States and State ID mail and packages; and performs other incidental support duties as assigned. This position must convey a courteous, helpful and professional image at all times.

Position Description
Education
Educational level typically acquired through completion of high school.

Experience
General Office Assistant 5
No specific type or amount of experience is required.

General Office Assistant 6
One year of administrative support experience.

General Office Assistant E7
Two years of administrative support experience, including one year equivalent to the intermediate level.

Please attach a cover letter and resume to your application.

Information provided in your application, resume, cover letter, transcripts, and any other documentation provided will be used to verify responses to the supplemental questions. Unsupported responses may not be considered further.

If applicable, you must attach an electronic and/or scanned copy of your official college/university transcripts. For our purposes, "Official Transcripts" must contain the college/university name and address, the degree conferred and date granted, coursework completed (especially if no degree granted), and the Registrar's signature and/or seal.

Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.

Certain positions may require a criminal history background check.View the job specification at: http://www.michigan.gov/documents/GeneralOfficeAssistant_12692_7.pdf