Property Administrator in Charlottesville, Virginia at Denstock Management LLC

Denstock Management LLC | Full-time in office position

Help keep luxury apartment communities organized, responsive, and moving forward!

Denstock Management LLC is seeking a Property Administrator to work directly with on-site Property Managers and provide reliable administrative support for day-to-day property operations. This detail-oriented role is for someone who enjoys keeping records accurate, following through on open items, and helping residents and team members receive timely information.

What You Will Do

• Monitor designated email queues and follow up with the appropriate manager when an item has gone unanswered for 24 hours.
• Assist with answering incoming calls as needed.
• Support delinquency administration by sending letters, documenting activity, posting authorized late fees, and preparing unlawful detainer paperwork for Property Manager review and filing.
• Review deposit, renewal, move-out reason, renter's insurance, utility, and asset reports; research discrepancies and keep records current.
• Follow up on pending renewal decisions and complete approved month-to-month status updates at month-end.
• Coordinate vendor onboarding and review vendor records and pricing for current information.
• Review open work orders, obtain timeline updates from maintenance, and keep residents informed when service is delayed.
• Complete assigned pre-close and month-end responsibilities accurately and on schedule.

What Will Help You Succeed

• Strong organization, attention to detail, and the ability to manage multiple recurring deadlines.
• Professional and composed communication with residents, coworkers, and vendors.
• Reliable follow-through and confidence in asking questions or escalating matters that require management action.
• Good judgment, discretion, and respect for confidential information.
• Comfort working independently while staying closely coordinated with the Property Manager and onsite team.
• Working knowledge of Microsoft Outlook, Word, Teams, OneDrive, and Excel, along with the ability to learn property management systems.

Position Details

Schedule Full time, 40 hours per week

Classification Hourly and nonexempt; eligible for overtime in accordance with company policy and applicable law

Work location Corporate office; not eligible for remote work

Reporting relationship Reports to the Director of Operations

Why Denstock Management LLC

We believe that where you work matters.

Denstock Management is a property management company committed to high-quality communities, exceptional service, and a workplace where employees are valued and treated with respect. Because we are a smaller company, every team member plays an important role—and good work gets noticed.

We provide clear expectations, training and support, and opportunities to grow while maintaining high professional standards. We believe in treating our employees, residents, and business partners fairly, taking responsibility when something goes wrong, and following through on our commitments.

If you take pride in doing things well and are looking for a company where you can make a meaningful contribution, we would like to hear from you.

What we Offer

• Company-paid premium for the employee-only high-deductible health plan.
• Generous PTO plan.
• 401(k) retirement plan with company match.
• Company-paid long term disability insurance.
• Optional short term disability insurance.
• Optional accident insurance.
• 11 Paid holidays.
• Employee education assistance.

Work Environment

This position is based at the corporate office in a multifamily residential property environment and regularly uses a computer, telephone, and standard office equipment. The employee may sit or stand for extended periods, climb stairs, bend, reach, file, and occasionally lift or carry up to 20 pounds. Essential functions may be performed with or without reasonable accommodation. Occasional travel between company locations may be required.

Application and Equal Opportunity

Denstock Management LLC is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs, without regard to any characteristics protected by applicable federal, state, or local law. Qualified applicants who require reasonable accommodation during the application process may contact Human Resources. Employment is contingent upon satisfactory completion of company-required screening, consistent with applicable law.

QUALIFICATIONS

2-3 years of property management in a leadership role (Leasing Manager, Assistant Manager).

High school diploma or equivalent required.

Administrative, customer service, accounting support, or related experience preferred.

OneSite or multifamily housing software experience is helpful but not required.

Ability to communicate clearly in writing and by telephone.

Knowledge, Skills & Abilities

• Must be friendly, energetic, and outgoing.
• Must be flexible, a self-starter, and able to multitask. Must work well independently as well as in a team atmosphere.
• Must be able to work in a fast-paced and customer service-oriented environment.
• Must be reliable and follow through on commitments.
• Must be able to maintain composure in difficult situations.
• Must be trustworthy (maintain confidentiality) and exercise good judgment about what to say and when.
• Must be able to quickly retain new information & skills.
• Must be able to read and understand training materials and apply the information to job duties.
• Must be able to perform duties under pressure and meet deadlines.
• Must be able to take constructive positive or negative feedback from supervisors.
• Must be able to adapt and conform to change.
• Must be proficient in computer programs, including MS Word/Excel. Must be able to draft correspondence

PHYSICAL DEMANDS

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Work Environment & Physical Requirements

• Standard office setting. Requires sitting or standing for prolonged periods of time.
• Requires sufficient mobility to work in an office setting.
• Requires the ability to operate a variety of office equipment (computer keyboard, calculator, copying machine).
• Occasional need to lift/carry items (office equipment, deliveries, files, etc.) weighing up to 10+ lbs.

Must be able to perform the following physical activities:

• Bend
• Stoop
• Squat
• Push
• Pull
• Grasp
• Turn
• Reach Above Shoulder
• Open / Close Doors
• Filing
• Lift Boxes / Equipment
• Climb Stairs
• Store / Retrieve Supplies
• Writing / Typing

Vision, Hearing, and Speaking Requirements

• Requires the ability to see in the normal visual range with or without correction; sufficient to read computer screens and printed documents. Must be able to determine colors properly (because of the color-coded CRM system).
• Requires the ability to hear in the normal audio range with or without correction; needs to communicate over the telephone and in person.
• Requires the ability to communicate over the telephone and in person.

ADDITIONAL REQUIREMENTS

All duties and responsibilities must be conducted in accordance with the Fair Housing Act, Americans with Disabilities Act, Fair Credit Reporting Act, OSHA, and all other federal, state, and/or local laws pertaining to multi-family property management. Employee must fulfill the performance standards of this position and comply with policies, rules, and procedures of the company, including those set out in the Employee Handbook, or otherwise communicated (verbally or in writing) to employees.

This job description is intended to describe the general nature and work responsibilities of the position. This job description and the duties of this position are subject to change, modification, and addition as deemed necessary by the company. Employee is required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other company officials.

This job description does not constitute an employment contract between the company and any employee.

The job responsibilities of this position may include cross-training in other functions or positions to ensure satisfactory operation of the property or work area.

• Attend company meetings when requested.
• Must pass a criminal background check and a drug test.