Outreach and Enrollment Specialist in New York, New York at NADAP

Position Summary: The Outreach and Enrollment Specialist is responsible for identifying and engaging individuals eligible for Health Homes Care Management Services and promoting the services effectively to obtain clients’ agreement to be referred for program enrollment. The target population would benefit from care management and may be receiving substance use disorder (SUD) treatment. Based primarily at SUD treatment programs, the Specialist will work collaboratively with clinic staff to identify eligible individuals, explain the benefits of Health Homes services, build rapport with potential participants, and facilitate enrollment.

The ideal candidate will have a strong background in substance use disorder services, experience engaging individuals with complex behavioral health and medical needs, and the ability to build trusting relationships with individuals who may be hesitant to participate in services. In addition to clinic-based outreach and enrollment, the Specialist will participate in broader community outreach, referral development, and other activities designed to increase program enrollment and strengthen community partnerships.

Essential Functions

• Establish and maintain a strong working relationship with SUD treatment staff to support the identification and referral of potentially eligible individuals.
• Conduct regular on-site outreach to engage individuals receiving SUD treatment and introduce them to Health Homes Care Management services.
• Build rapport with potential participants, using motivational interviewing and other engagement strategies as appropriate.
• Provide orientation, intake, and screening for all referred individuals. Complete all required enrollment, screening, assessment tools, and consent forms mandated by the HealthHome and/or NADAP Policy & Procedure.
• Collaborate with clinic personnel and Health Homes Care Management staff to facilitate warm handoffs and a smooth transition into services.
• Participate in outreach activities at hospitals, community-based organizations, treatment programs, shelters, and other locations serving individuals who may qualify for Health Homes services to meet referral targets
• Maintain accurate and timely documentation of outreach contacts, referrals, enrollment activities, and outcomes.
• Track outreach activities, referrals, enrollment progress, and barriers to engagement.
• Attend community meetings, provider events, and other outreach opportunities as assigned.
• Uphold all HIPAA regulations and confidentiality protocols to record each interaction with every client served (including demographic and diagnostic information).
• Provide regular updates to management regarding outreach efforts, enrollment outcomes, and opportunities for improvement.
• Ensure compliance with program policies, documentation standards, confidentiality requirements, and applicable regulatory guidelines
• Perform other related duties as assigned.

Salary: $50,000 for nonbilingual candidates and $52,000 for bilingual spanish candidates

• High School diploma required; Bachelor's degree in Social Work, Human Services, or a CASAC or CASAC-T preferred; equivalent relevant experience may be considered.
• Demonstrated experience working with individuals affected by substance use disorders, preferably in an SUD treatment, behavioral health, or community-based setting.
• Strong understanding of substance use disorders, recovery-oriented services, harm reduction principles, and the challenges individuals may face when accessing care.
• Experience in outreach, client engagement, referral development, enrollment, or care coordination preferred.
• Ability to establish rapport with individuals with complex needs and engage those who may be reluctant to participate in services.
• Excellent interpersonal, communication, organizational, and documentation skills.
• Ability to work independently while collaborating effectively with clinic personnel and multidisciplinary teams.
• Proficiency in electronic documentation systems and Microsoft Office applications.
• Ability to travel to community locations as required.
• We strongly prefer a bilingual Spanish speaker

Work Environment

This position will be primarily based at an SUD treatment program and will require regular interaction with clinic personnel, individuals receiving treatment, and community referral partners. Additional travel may be required to support outreach activities at other community locations.