Director of Data & Systems in Norfolk, Virginia at LGBT Life Center

Our Mission: LGBT Life Center advances health, wellness, and belonging for LGBTQ+ communities and people living with HIV, driven by passion and the belief that everyone deserves joy and dignity

Who We Are: LGBT Life Center is a trusted leader serving Hampton Roads since 1989 (formerly known as CANDII House and ACCESS AIDS Care). We strengthen the LGBTQ+ community and individuals living with HIV through health and wellness services, supportive housing, food programs, education, and advocacy. Our work is rooted in community care, inclusion, and health equity.

Overview: The Director of Data & Systems provides strategic leadership, operational oversight, and hands-on support for the organization's data management systems, reporting, analytics, and regulatory compliance functions. This position ensures data integrity, security, and accessibility while advancing organizational performance through effective data governance, system administration, and actionable reporting. In addition to supervising staff and overseeing database operations, including eClinicalWorks (eCW), the Director actively participates in data analysis, report development, dashboard creation, data validation, and troubleshooting complex system and reporting issues. Working collaboratively with departmental leadership, this role leads regulatory and funder reporting initiatives, strengthens data quality, streamlines workflows, and supports informed decision-making. Through a combination of strategic leadership, direct technical involvement, staff development, and continuous improvement, the Director ensures data systems and reporting practices effectively support organizational excellence, regulatory compliance, and the delivery of high-quality healthcare and social services.

This is a Salaried, Exempt position that reports to the Senior Director of Grants & Contracts

Benefits Offerings: We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including:

• 403(b) Retirement Plan
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Accidental Death & Dismemberment (AD&D) Insurance
• Short-Term / Long- Term Disability Insurance
• Employee Assistance Program (EAP) providing confidential counseling, resources, and support services for employees.
• Paid Vacation Time
• Wellness Time Off

Our commitment is to provide benefits that help employees thrive both professionally and personally.

Essential Responsibilities

Data Management & Systems Administration

• Oversee data governance, quality assurance, security, and lifecycle management across organizational databases.
• Provide leadership and oversight to the eClinicalWorks (eCW) Lead Administrator, ensuring effective system configuration, user access management, reporting functionality, integrations, and overall system performance.
• Maintain internal and external client service databases in compliance with regulatory and organizational requirements.
• Develop and maintain data management policies, standard operating procedures (SOPs), and secure recordkeeping practices.
• Develop and implement standardized, centralized forms, templates, and data collection procedures to promote consistency, accuracy, and efficiency across programs and departments.
• Evaluate and improve client data management processes, identifying opportunities to strengthen data integrity, accessibility, and operational efficiency.
• Lead efforts to integrate and streamline client intake, documentation, and tracking systems to reduce duplication, improve data accuracy, and enhance coordination across departments.

Reporting, Analytics & Compliance

• Develop, and maintain custom reports, dashboards, and performance metrics to support organizational, departmental, and funder needs.
• Analyze and interpret data trends, performance indicators, and compliance metrics to provide actionable recommendations to leadership.
• Coordinate data collection and lead collaboratively the creation of required regulatory and funder reporting, including RSR, HAB performance measures, CoC APR, ESG CAPER, and System Performance Measures.
• Conduct routine data quality reviews, identify reporting discrepancies, and collaborate with staff to implement corrective actions.
• Maintain documentation of reporting methodologies, data standards, and reporting requirements.
• Standardize tracking and documentation of external activities, including community engagement, outreach, partnerships, and other organizational initiatives.
• Establish consistent methods for capturing relevant demographic, service utilization, and outcome data to support reporting, program evaluation, and strategic planning.
• Support audits, monitoring visits, and regulatory reviews through accurate data collection and reporting.

Leadership & Continuous Improvement

• Supervise, train, and support staff responsible for data entry, reporting, and database management.
• Develop and deliver training on organizational systems, reporting procedures, and data quality standards.
• Collaborate with departmental leadership and technical assistance providers to resolve system issues and improve workflows.
• Identify opportunities to enhance system functionality, reporting efficiency, and data management processes.
• Partner with Human Resources and departmental leadership to develop a performance alignment and staff accountability matrix, establishing standardized measures that connect individual and departmental performance to organizational goals and strategic priorities.
• Support leadership in developing measurable performance indicators and accountability frameworks that promote transparency, consistency, and data-informed decision-making.
• Monitor evolving regulatory requirements and technology advancements to ensure organizational systems remain effective and compliant.

Additional Responsibilities

• Perform other duties as assigned by supervisor.

• Bachelor's degree in Information Systems, Data Analytics, Healthcare Administration, Business Administration, or a related field.
• Minimum of five years of progressively responsible experience in data management, reporting, analytics, or information systems administration.
• Minimum of three years of supervisory or management experience.
• Experience with healthcare or social service data systems and regulatory reporting requirements preferred.

Knowledge, Skills & Abilities

• Strong understanding of data governance, quality assurance, database administration, confidentiality, and HIPAA compliance.
• Knowledge of federal reporting requirements, including Ryan White RSR, HAB performance measures, CoC APR, ESG CAPER, and System Performance Measures.
• Advanced analytical and technical skills in data validation, custom reporting, dashboard development, and performance analysis.
• Advanced proficiency in Microsoft Excel, including PivotTables, advanced lookup functions (XLOOKUP, VLOOKUP etc.), data cleansing and validation, and data analysis, with strong working knowledge of Microsoft Office applications and database management tools.
• Ability to develop and maintain standard operating procedures (SOPs), reporting documentation, and data management policies.
• Strong leadership, supervisory, and training skills, with the ability to support staff development and accountability.
• Excellent organizational, problem-solving, and project management skills, with the ability to manage competing priorities and deadlines.
• Effective written and verbal communication skills, including the ability to translate complex data into actionable recommendations.
• Ability to collaborate across departments, identify process improvements, and support organizational decision-making and regulatory compliance.
• SAP BusinessObjects license or prior Business Objects training preferred.
• Experience with SQL, Tableau, or Power BI preferred.
• Experience with quality improvement projects using performance data.

Work Requirements

• Must have reliable transportation and acceptable driving record is required.
• This work requires the following physical activities: Walking, sitting, hearing/seeing, talking in person or on the phone.
• Occasional walking, bending, standing and driving are needed.
• Work is performed in an office setting.
• Work is also performed in social and community settings, as necessary.
• Minimal to moderate lifting is required at times.
• Extended work schedule may apply to accommodate agency’s needs.