HOUSING AND HEALTH CASE MANAGER SUPERVISOR in Oak Park, Illinois at HOUSING FORWARD

JOB SUMMARY:

Under the direction of the?Sr, Director of Supportive Housing, the Housing and Health Case Manager Supervisor provides coaching and supervision of case managers, strengthens housing and health partnerships and monitors progress in meeting program scopes/objectives. Responsibilities include program planning and development, work plans, process improvements and staff assignments. This position monitors and reports on progress in achieving program metrics and working closely with staff and partners to adjust service delivery strategies and adopt innovations to achieve desired results and to optimize.

JOB RESPONSIBILITIES:

Staff Supervision

• Provide supervision of case managers and monitor progress toward meeting program scopes/objectives on a day-to-day basis and through weekly supervision sessions.
• Facilitate group level staffing's bi weekly
• Conduct interviews, recommend hires and onboard new personnel.
• Perform annual performance evaluations, assist staff in their professional development training, document performance improvements, and recommend any disciplinary action.
• Works with the team to create an atmosphere in which timely and high-quality information flows smoothly between self and others.
• Encourages open expressions of ideas and opinions; removes obstacles and provides needed resources.
• Participates in the orientation of new staff, interns and volunteers as needed.

Program Operations and Administration

• Oversee the process for timely, clean, and thorough data entry into HMIS and Client Track.
• Ensure the maintenance and organization of case management records/files.
• Review all initial assessments and ensure that accurate and timely assessments, re-certifications and service plans are completed.
• Conduct monthly quality assurance activities including chart review to ensure appropriate documentation of participant program eligibility is maintained in all program charts and case notes to ensure timely updates of service planning, follow-up, and case management tasks are aligned with service plan goals.
• Monitors the intake and discharge processes
• Under the direction of the Sr. Director of Supportive Housing, interviews and on-boards new direct reports.
• Under the direction of Sr. Director of Supportive Housing, participates in program audits and site visits
• Manage health and case management services contracts and budgets, working relationships with partners, assessing effectiveness and timeliness of services provided to Housing clients. Work with partners as needed to achieve optimal program results for Housing clients providing data-driven recommendations for improvements where needed.?
• Ensure staff are constantly evaluating the unmet health needs of clients and the development of strategies to address those needs.
• Ensure the development and refinement of metrics that measure immediate and short and long-term performance and other valuable indicators to measure program impact and achievement of goals.
• Explore collaborations with organizations, academic institutions and other health services research providers that create opportunities to more effectively scale efforts to address common physical and behavioral health challenges for clients.
• Coordinate activities and support management and agency-wide teams regarding health and housing projects, including reporting. Establish and maintain cooperative and effective working relationships with others across programs and departments to increase understanding of health disparities clients.
• Participate in and contribute to meetings with projects partners and other groups related to social determinants of health and health issues.
• Ensure that client data is entered into HMIS or other databases in a timely manner, and where appropriate assist others in timely submission.
• As directed by the Director, works with the Data Management Team to gather necessary data for completion of reports and to ensure the accuracy of departmental statistics.
• Communicate frequently with staff from other departments to ensure the smooth transition of clients to and from other programs.

Client Services

• Ensure new clients are oriented to the respective programs.
• Work with staff to ensure that service plans are developed to address the short-term and long-term goals of clients.
• As appropriate, participate in the agency’s Client Flow Staffing and other client-related case conferencing
• As appropriate, meet with clients and case managers to resolve treatment impasses or grievances before elevating it to the Sr. Director of Supportive Housing.

General

• Works as part of the team to provide support and assistance whenever needed.
• Follows agency policies and procedures for the obtainment of information and the provision of services to clients.
• Participates in and contributes at regular management meetings, staff training, client activities, community meetings, and other agency events.
• Performs other duties as assigned.
• Meet regularly with the Director of Sr. Director of Supportive Housing for supervision.
• Actively participate in all-staff and leadership meetings.
• Participate in community education and outreach as requested.
• Attend professional staff training courses as scheduled.
• Attend networking meetings as assigned.
• Represent the agency in a professional and ethical manner when meeting with area agencies, funding bodies, donors and other professionals.
• Maintain a team approach with all staff in all work-related situations and with the staff of other agencies/organizations when collaborating on shared programs/grants.
• Must have reliable transportation, driver’s license and proof of insurance.
• May be required to transport clients in personal vehicle.

QUALIFICATIONS:

• MSW or related master’s degree with minimum three years supervisory experience.
• A bachelor’s degree with a minimum of four years’ experience including lived experience and three years supervisory experience in lieu of a master will be considered.
• Demonstrates ability to provide supervision to a team of staff with different responsibilities.
• Demonstrates organizational skills.
• Willingness and ability to interact with external partners/funders and able to represent agency’s perspectives.

KEY COMPETENCIES:

• Crisis intervention, mental health and substance abuse recognition, and accessing supportive services.
• Consistent, reliable, and team oriented. Written and oral skills necessary.
• Must be able to manage multiple responsibilities.
• Must have basic computer literacy.

PHYSCIAL REQUIREMENTS:

• While performing the essential duties of this job, the employee is required to sit for extended periods of time, frequently talk, hear, use hands and fingers to feel, handle and operate objects or controls, and stand, bend, stretch, stoop, kneel, crouch, and climb stairs.
• The employee is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, review documents, and work on a computer.
• The employee may occasionally lift and/or move up to 20 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Housing Forward does not discriminate on the basis of race, color, religion, sex, citizenship, ethnic or national origin, age, disability, medical status, military status, veteran status, marital status, sexual orientation, gender identity or expression, genetic information, ancestry, or any legally protected status. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability.

Job descriptions are not intended and should not be construed to be all-inclusive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add or remove duties from particular jobs and to assign other duties, as necessary. This job description does not constitute a written or implied contract of employment.