Front Desk Associate in Christiansburg, Virginia at Milestone Development LLC

Homewood Suites by Hilton in Christiansburg, VA, is seeking a friendly, dependable, and detail-oriented Front Desk Associate to join our team!
As a Front Desk Associate, you will be one of the first points of contact for our guests and play an essential role in creating a welcoming, professional, and memorable experience. We are looking for someone who enjoys working with people, can multitask in a fast-paced environment, and takes pride in providing excellent customer service.

Key Responsibilities
Greet and welcome guests in a friendly, professional manner.
Manage guest check-ins, check-outs, reservations, and room assignments.
Answer incoming calls, respond to guest inquiries, and provide information about hotel services and local attractions.
Process payments, maintain accurate guest accounts, and handle billing inquiries.
Respond promptly and professionally to guest requests, concerns, and complaints.
Communicate effectively with housekeeping, maintenance, and management to ensure smooth daily operations.
Monitor room availability, room status, and special guest requests.
Maintain an organized, clean, and welcoming front desk and lobby area.
Follow Hilton brand standards, hotel policies, and safety procedures.
Complete assigned shift responsibilities, reports, and daily administrative tasks.

Qualifications
Previous customer service, hospitality, or front desk experience preferred but not required.
Strong communication and interpersonal skills.
Comfortable using computers and learning hotel reservation systems.
Ability to multitask, prioritize responsibilities, and remain calm under pressure.
Dependable, punctual, and professional.
Ability to work independently and collaboratively.
Availability to work weekends and holidays as needed.

What We’re Looking For
Someone who is personable, proactive, organized, and committed to making every guest feel welcome. A positive attitude, reliability, and willingness to help teammates are essential.
Join our team and help us create exceptional guest experiences every day!