Customer Service Assistant in Woodland Hills, California at U.S. Legal Support

Are you detail-oriented, customer service driven, and adaptable? Do you enjoy multitasking, problem-solving, and thinking critically?
U.S. Legal Support is looking for a Customer Service Assistant who is a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, consider joining our legal services team in an onsite role based in Houston, Texas!

📍 Location: Woodland Hills, CA (Onsite)
🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM

• Support Client Service Specialists (CSS) with client communications to help obtain records

• Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications)

• Manage incoming invoices and correspondence

• Handle calls and emails from agents or field contacts

• Research incomplete or missing contact information for facilities

• Make expediting calls for urgent requests, client follow-ups, and problem records

• Monitor and respond to CSR emails and voicemails

• Troubleshoot and research missing records and escalate as needed

Custodian Invoicing:

• Confirm invoice amounts align with record request limits

• Process payments via check or credit card

• Log credit card payments and verify check clearances

• Provide payment documentation for internal or client use

Custodian Correspondence:

• Research purpose of correspondence

• Coordinate directly with facilities or track items for internal CSR review

We provide our Customer Service Assistants with family- and pet-friendly benefits, including Medical, Dental, Vision, Paid Parental Leave, LifeLock, fun team-building activities, and much more!

To qualify, all you need is a high school diploma and at least 2 years of customer service experience. You must be able to communicate effectively by phone and email. Experience in the legal or administrative field is a plus!

Discover why we recently earned the Happiest Employees Award two years in a row at
👉 https://www.comparably.com/companies/u-s-legal-support