House Manager in Baltimore, Maryland at EXODUS Management Group LLC

The Live-In House Manager is responsible for ensuring the safety, structure, and daily operation of the recovery residence. This position serves as a liaison between residents and clinical/program staff while fostering a safe, supportive, and recovery-oriented living environment. The House Manager acts as a positive role model, demonstrating healthy behaviors, personal accountability, and recovery principles that residents can emulate.

The House Manager resides on-site and provides oversight, support, and guidance to residents while ensuring compliance with program rules, policies, and expectations.

Essential Job Functions:

• Provide oversight of all household activities assuring timely and high-quality completion of all tasks.
• Provide the highest level of security and oversight while remaining respectful and professional.
• Ensure that clients keep the house clean and organized.
• Report any repair/maintenance needed to the Housing Coordinator.
• Provide daily oversight and supervision of residents within the home.
• Promote a safe, respectful, and recovery-focused environment.
• Serve as a positive role model by demonstrating healthy coping skills, accountability, and professionalism.
• Encourage resident participation in treatment, recovery activities, employment, education, and community engagement.
• Monitor resident compliance with house rules, curfews, and program expectations.
• Assist with conflict resolution among residents and help maintain a positive living environment.
• Conduct resident orientation and review house policies and procedures.
• Protect client privacy in accordance with HIPPA laws.
• All other duties as assigned by immediate supervisor.

Resident Support and Supervision

• Provide daily oversight and supervision of residents within the home.
• Promote a safe, respectful, and recovery-focused environment.
• Serve as a positive role model by demonstrating healthy coping skills, accountability, and professionalism.
• Encourage resident participation in treatment, recovery activities, employment, education, and community engagement.
• Monitor resident compliance with house rules, curfews, and program expectations.
• Assist with conflict resolution among residents and help maintain a positive living environment.
• Conduct resident orientation and review house policies and procedures.

Communication and Coordination

• Act as a liaison between residents and clinical/program staff.
• Communicate resident concerns, behavioral issues, and significant incidents to appropriate staff.
• Participate in staff meetings and provide updates regarding resident progress and house operations.
• Maintain professional and supportive relationships with residents, staff, and community partners.

Safety and House Operations

• Ensure the safety and security of residents and the property.
• Conduct regular house inspections to maintain cleanliness, sanitation, and compliance with health and safety standards.
• Monitor resident and visitor activity in accordance with program policies.
• Respond appropriately to emergencies, crises, and incidents.
• Complete incident reports and required documentation in a timely manner.
• Ensure that all safety equipment and emergency procedures are maintained and followed.

Administrative Responsibilities

• Maintain accurate records, logs, and documentation as required.
• Monitor house supplies and notify management of maintenance or repair needs.
• Assist with resident move-ins, discharges, and room assignments.
• Support compliance with agency policies, licensing standards, and regulatory requirements.

Education & Experience Requirements:

• High School Diploma or equivalent certificate.
• Experience with managing a facility that houses a SUD or mental health population.
• Experience with SUD and mental health terminology and clientele.

Required Knowledge, Skills and Abilities:

• Must demonstrate superior problem solving and decision-making skills.
• Must demonstrate excellent verbal and written communication skills.
• Must be able to effectively de-escalate individuals/situations.
• Must demonstrate excellent listening skills.