Medical Front Office Specialist in Des Moines, Iowa at PainPoint Health

Medical Front Office Specialist

Full-Time | $20-$24/hr
Schedule: Monday-Thursday 7:30 AM-4:30 PM & Friday 7:30 AM-1:00 PM (Occasionally staying later than 1:00 PM for employee meetings or educational training)
Location: West Des Moines, IA 50266

About Central States Pain
If you're looking for a healthcare career with a consistent weekday schedule, early Fridays, and the opportunity to make a meaningful impact on patients' lives, Central States Pain may be the right fit for you.

Central States Pain Clinic (CSP) provides advanced interventional pain care across West Des Moines and Ankeny. Using minimally invasive, image-guided treatments, our multidisciplinary team helps patients manage chronic pain with precision and compassion. We are known for delivering exceptional patient experiences and fostering a collaborative environment where employees can grow and succeed.

The Opportunity
As a Medical Front Office Specialist, you'll support both the patient experience and daily clinic operations. You'll work closely with patients, providers, and insurance carriers to maintain accurate records, coordinate appointments, process claims, and help ensure a smooth experience from check-in through check-out.

What You'll Do
Patient Services & Front Office Support

• Greet patients, perform check-in and check-out, and collect demographic, insurance, and payment information.
• Schedule and confirm appointments, answer phones, and assist patients and family members.
• Maintain patient records, perform data entry, and manage medical records, faxes, mail, and other documentation.
• Support front desk operations and general administrative functions.

Insurance & Account Management

• Verify insurance coverage and communicate with insurance carriers regarding patient accounts.
• Process claims, post payments, reconcile accounts, and assist with collections.
• Review EOBs and research, appeal, and resolve denied or unpaid claims.
• Maintain accurate account and billing information.

Compliance & Team Support

• Follow established policies, procedures, and training requirements.
• Support clinic operations and perform additional duties as assigned.

You'll Thrive in This Role If You...

• Are organized, detail-oriented, and dependable.
• Enjoy helping patients and providing excellent customer service.
• Communicate professionally with patients, insurance carriers, and team members.
• Enjoy problem-solving and working with insurance and account information.
• Thrive in a fast-paced healthcare environment.

Qualifications

• High school diploma or GED required.
• Minimum six (6) months of related experience and/or training required.
• Proficiency with Microsoft Office Suite or related software.
• Knowledge of medical records practices, ethics, classification, and nomenclature.
• Strong communication, analytical, and problem-solving skills.
• Ability to interpret and apply medical records policies and procedures.

Benefits We Offer

• Health, Dental & Vision Insurance
• Life/AD&D Insurance
• Short-Term Disability Insurance
• Paid Time Off (PTO)
• Company-Paid Holidays
• 401(k) Retirement Plan
• Bonusly (Employee Rewards & Recognition)
• DailyPay (On-Demand Pay Access)

Ready to Join Our Team?
If you're looking for an opportunity to support patients, contribute to a collaborative healthcare team, and grow your healthcare administration career, we'd love to hear from you.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.