Lead Administrative Assistant/Office Manager in West Haven, Connecticut at Shoreline Wellness Center & Behavioral Health Clinic

• Schedule, reschedule, and cancel patient appointments
• Triage telephone calls from new, existing, and former patients, as well as providers and community organizations
• Monitor clinician caseloads and availability
• Help train and set up new employees/interns in the administrative office
• Review and fax the requested medical records
• Check voicemail boxes and follow up with clients, providers, etc.
• Assist in verifying patient insurance and eligibility, collect copayments and deductibles
• Promote administrative policies to ensure the quality of care
• Demonstrate excellent customer service in all interactions
• Manage the office administrative teams
• Other duties as assigned

• Proficiency in using computers and programs, including Google Suite, Microsoft Suite, and the Electronic Health Records (EHR) system
• Excellent customer service and problem-solving skills
• Knowledge of HIPAA and Mandated Reporter clauses
• Excellent written and oral communication skills
• Strong organizational skills
• Clinical skills preferred
• An ideal candidate will have experience working in behavioral health settings and/or a Bachelor's degree in Psychology/Social Work/Sociology.

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