ONBOARDING & RETENTION SPECIALIST - FULL TIME in Lakeland, Florida at WATSON CLINIC LLP

Join a Physician-Led Healthcare Organization Committed to Exceptional Provider Experience

We are seeking a highly organized, relationship-driven Onboarding & Retention Specialist to support the recruitment, onboarding, engagement, and retention of physicians and advanced practice providers (APPs). This role serves as a key liaison between providers, operational leaders, credentialing, HR, and recruitment teams to ensure a seamless transition from contract signing through long-term provider success.

The ideal candidate is passionate about creating exceptional provider experiences, fostering engagement, and implementing retention strategies that support organizational growth and stability.

Key Responsibilities:

Provider Onboarding

• Coordinate all aspects of physician and APP onboarding from contract execution through start date and beyond.
• Serve as the primary point of contact for new providers throughout the onboarding process.
• Partner with credentialing, HR, IT, operations, marketing, and department leadership to ensure timely completion of onboarding requirements.
• Monitor onboarding milestones and proactively address delays or barriers.
• Coordinate orientation schedules, Epic training, facility tours, introductions, and provider welcome activities.
• Ensure providers have appropriate access, equipment, resources, and support prior to their start date.
• Maintain onboarding dashboards, tracking systems, and provider files.

Provider Engagement & Retention

• Develop and implement provider engagement and retention initiatives.
• Conduct regular provider check-ins during the first year and throughout employment.
• Coordinate stay interviews and analyze feedback to identify trends and opportunities for improvement.
• Partner with leadership to address provider concerns and improve provider satisfaction.
• Assist in developing recognition programs, wellness initiatives, and engagement activities.
• Support provider mentorship and integration programs.
• Monitor retention metrics and prepare reports for leadership.

Recruitment Support

• Collaborate with physician recruiters to ensure a smooth handoff from candidate acceptance to onboarding.
• Assist with recruitment events, site visits, and provider welcome activities.
• Support relocation coordination and community integration efforts.
• Maintain communication with candidates throughout the pre-employment process.

Data & Reporting

• Track provider onboarding completion rates, engagement metrics, and retention outcomes.
• Prepare reports and presentations for leadership.
• Analyze turnover trends and provide recommendations for process improvements.
• Maintain accurate provider records and documentation.

Compensation & Benefits:

• Competitive salary
• Medical and Dental Insurance
• 401(k) Retirement Plan with Employer Match
• Paid Time Off (PTO)
• CME Support Programs
• Professional Development Opportunities

Why Join Us? You'll play a direct role in shaping the physician and provider experience—from first impression through long-term retention. Your work will help create an environment where providers feel supported, engaged, and empowered to deliver exceptional patient care.

Apply today and help build a culture where providers thrive.

Qualifications:

Required

• Bachelor's degree in Human Resources, Healthcare Administration, Business Administration, or related experience.
• Minimum 2 years of experience in physician recruitment, provider relations, onboarding, human resources, healthcare operations, or a related field.
• Exceptional organizational and project management skills.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and database management systems.

Preferred

• Experience working with physicians and advanced practice providers.
• Knowledge of healthcare credentialing and provider onboarding processes.
• Experience with provider engagement, retention, or employee experience programs.
• Experience using applicant tracking systems and onboarding platforms.

What Makes You Successful:

• You are highly organized and detail oriented.
• You build trust and strong relationships with providers and leaders.
• You anticipate challenges and solve problems proactively.
• You thrive in a collaborative healthcare environment.
• You are passionate about improving the provider experience.