Retail Sales Agent (Bierhall) in Stowe, Vermont at Trapp Family Lodge

A Retail Sales Associate provides excellent customer service, processes sales using POS systems, maintains store cleanliness, and restocks merchandise. Responsibilities include greeting customers, answering product questions, and resolving issues to ensure a positive shopping experience.

This role requires a strong sense of urgency, self-motivation, and the ability to take direction while working independently.

• Customer Service: Greet customers, provide product information, and offer recommendations.
• Sales Transactions: Process payments (cash and credit), returns, and exchanges accurately using POS systems.
• Merchandising: Restock shelves and organize displays.
• Store Maintenance: Maintain a clean, organized, and safe environment. Keep sales floors tidy and shelves dust-free.
• Inventory Control: Assist with receiving shipments, picking up inventory from the on-site warehouse, restocking, and conducting inventory counts.

• Communication: Strong interpersonal skills for interacting with customers and team members.
• Mathematical Skills: Basic math skills for processing transactions and giving change.
• Flexibility: Availability to work varied hours, including weekends, evenings, and holidays.
• Physical Stamina: Ability to stand for long periods and lift, push, or pull moderate weights (up to 50 lbs).
• Product Knowledge: Willingness to learn about products to advise customers effectively.

• Train in Yellow Dog inventory software used for receiving merchandise shipments.
• Assist in all von Trapp retail outlets (Outdoor Center, Lodge Gift Shop, and Bierhall) as needed during shifts.
• Take on additional hours during foliage season (August – October) and prepare for reduced hours during mud season (April – May).