Housekeeper in Billings, Montana at Generation Hospitality

Generation Hospitality Group

About The Role

As a Housekeeper in our 40 Rooms department, you will play a vital role in ensuring our guests enjoy a clean, comfortable, and welcoming environment. This hourly, full-time position focuses on delivering timely, high-quality room cleans while meeting our standards for appearance, safety, and guest satisfaction. You will work both independently and as part of a team, with regular weekend availability required to support peak guest stays and operational needs.

What You'll Do

• Perform timely and thorough cleaning of guest rooms, including making beds, dusting, vacuuming, sanitizing bathrooms, and replenishing amenities
• Ensure all assigned rooms meet or exceed cleanliness and presentation standards within established timeframes
• Respond to guest requests related to housekeeping, amenities, and room needs in a professional and courteous manner
• Report any maintenance issues, safety hazards, or damaged items in guest rooms to the appropriate personnel
• Follow all cleaning procedures, safety guidelines, and use of chemicals and equipment as trained
• Organize, stock, and maintain housekeeping carts, closets, and work areas in a clean and orderly condition
• Handle laundry-related tasks as needed, including collection, sorting, and delivery of linens and towels
• Coordinate with front desk and other team members to prioritize room turns and meet occupancy demands
• Adhere to company policies regarding lost and found items, privacy, and confidentiality
• Work scheduled shifts including weekends and holidays to support operational and guest needs

Qualifications

• Previous experience in housekeeping, hospitality, or a similar cleaning role preferred but not required
• Ability to communicate effectively in English, both verbally and in writing
• Strong attention to detail and commitment to high standards of cleanliness and guest satisfaction
• Ability to complete room cleans within required time standards while maintaining quality
• Physical ability to stand, walk, bend, reach, push, pull, and lift up to 25–30 lbs throughout the shift
• Reliable, punctual, and able to work a consistent full-time schedule with weekend availability
• Ability to follow written and verbal instructions, safety procedures, and company policies
• Comfort working independently with minimal supervision as well as part of a team
• Professional, respectful, and guest-focused attitude at all times
• Legal authorization to work in the country where the position is located