Journeyman Electrician in Troy, Michigan at Hoover Electric Inc

Residential Service Electrician

At Hoover, we're more than a home services company—we're a community. As a trusted local business experiencing rapid growth, we take pride in delivering quality work while creating an environment where employees feel supported, valued, and empowered to succeed.

We're looking to add a skilled, customer-focused Residential Service Electrician who is passionate about helping homeowners and delivering exceptional service.

At Hoover, you get more than just a paycheck—you get the opportunity to grow your career with ongoing training, strong leadership support, and a company that treats employees like family.

Compensation & Benefits

• $27–$37/hour DOE
• Medical, Dental, and Vision Insurance
• Prescription Drug Coverage
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Assistance Program (EAP)
• Company-Matched 401(k) Retirement Plan
• Paid Time Off and Vacation
• 6 Paid Holidays
• Biweekly Pay
• NB Fitness Discount

Tools & Support

• Company Truck, Gas Card, iPad, and Uniforms Provided
• Dispatch from Home
• Consistent Weekly Work Schedule
• Ongoing Technical and Professional Development Training
• Supportive Team Environment with Advancement Opportunities

Responsibilities

• Diagnose, troubleshoot, and repair residential electrical systems with precision and efficiency
• Educate homeowners on technical findings, recommended solutions, and associated costs
• Perform comprehensive whole-home electrical safety inspections (60–90 minutes per visit)
• Identify and recommend upgrades or preventative improvements, including panel upgrades, wiring replacement, surge protection, GFCI protection, and other safety enhancements
• Prepare accurate estimates, invoices, and job documentation using ServiceTitan
• Deliver exceptional customer service and build trust with homeowners through clear communication and professional recommendations
• Participate in ongoing technical and customer service training

Performance Expectations

• Complete 3–4 service calls per day
• Maintain a 70%+ conversion rate on recommended repairs and upgrades
• Conduct thorough whole-home safety inspections on every visit
• Contribute to membership plan growth and customer retention
• Maintain low callback rates through quality workmanship and attention to detail
• Deliver consistent 5-star customer experiences
• Build lasting relationships with homeowners through professionalism and trust

Desired Traits

• Professional with strong customer service and communication skills, able to explain complex electrical issues in simple terms
• Coachable, growth-oriented, and committed to continuous improvement
• Team-focused and enjoys building relationships while supporting coworkers
• Quality-driven with strong diagnostic and problem-solving abilities
• Customer-first mindset with a commitment to doing the job right the first time
• Entrepreneurial and comfortable presenting solutions that improve safety, efficiency, and reliability
• Accountable, dependable, and committed to delivering exceptional workmanship

• State-issued Apprentice or Journeyman Card
• 4+ years of experience in Electrical Work
• 1-2 years of residential electrical service experience (more a plus)
• Valid driver’s license
• Experience using Service Titan or other service management software preferred