HVAC Service Manager in Marietta, Georgia at Bartlett Heating & Cooling Inc

HVAC Service Manager

Bartlett Heating & Cooling

Marietta, GA

Bartlett Heating & Cooling is continuing to grow, and we’re looking for a results-driven HVAC Service Manager to lead and elevate our residential service team. This role is ideal for a leader who thrives in a fast-paced environment, knows how to coach technicians to perform at a high level, and uses KPIs and data to drive operational success, revenue growth, and exceptional customer experiences.

Why Join Bartlett?

• $110K–$150K base salary plus performance-based bonus opportunities
• High-performance culture with strong leadership support
• Ongoing training, professional development, and advancement opportunities
• Weekly pay
• PTO and paid holidays
• 401(k) plan to help you build for the future
• Comprehensive Medical, Dental, and Vision benefits
• Company-provided breakfast once a week
• Family-first culture that values teamwork, celebrates success, and supports work-life balance

What You’ll Do

• Lead, mentor, and develop a team of residential HVAC service technicians
• Drive performance by monitoring and improving key metrics, including:
  • Revenue Per Technician / Per Day
  • Average Ticket & Close Rate
  • Membership Conversions & Renewals
  • Recall Percentage
  • Customer Satisfaction & Google Reviews
• Conduct daily huddles, ride-alongs, coaching sessions, and performance reviews
• Ensure technicians consistently follow company processes, pricing standards, and safety procedures
• Oversee dispatch flow, technician capacity, job accuracy, scheduling efficiency, and profitability
• Collaborate with leadership to establish goals, track KPIs, and implement performance improvement plans
• Support ongoing technician development in diagnostics, communication, customer service, and service-driven sales
• Build and maintain a culture rooted in accountability, growth, teamwork, and excellence

What We’re Looking For

• 8+ years of residential HVAC service experience
• Proven leadership experience managing HVAC service teams
• Strong analytical skills with the ability to interpret KPIs and coach based on performance data
• Excellent communication, leadership, and team-building abilities
• Experience training technicians in both technical and customer-facing skills
• Operationally focused mindset with an emphasis on efficiency, profitability, compliance, and customer satisfaction
• Ability to thrive in a fast-growing, high-energy service environment
• Experience with ServiceTitan is a plus

If you’re ready to lead a high-performing team and make a measurable impact, we’d love to connect with you. Apply today!