Maintenance Supervisor in Chicago, Illinois at East Lake Management

Maintenance Supervisor

Regional Maintenance Superintendent

Responsible for the supervision of maintenance staff to ensure the delivery of maintenance and repair services to tenants and the maintenance of non-dwelling spaces and offices.

Supervises:

All staff assigned to the division including Maintenance Specialists, Maintenance Mechanics, Maintenance Trainees, Janitors, and Grounds Staff.

• Provides day-to-day supervision of staff assigned.
• Assist with the completion of work orders.
• Performs procurement tasks.
• Ensure work orders are completed in timely manner.
• Send weekly report to Regional Maintenance Superintendent.
• Quality Control Checks of completed work order.
• Schedules work and monitors performance of assigned staff.
• Holds staff meetings as necessary.
• Meet with Property Manager once a week for vacancy updates, property needs and staff performance to ensure building maintenance in accordance with ELM standards.
• Conducts performance appraisals and takes appropriate personnel actions in accordance with personnel policies and/or contracts.
• Provides technical assistance to staff as needed.
• On a daily basis, conducts field inspection of work in progress to determine quality of workmanship and staff productivity.
• Refers work orders or conditions requiring outside assistance to the Regional Maintenance Superintendent.
• Responds to tenant complaints and inquiries regarding maintenance repairs and project conditions requiring attention.
• Responds to emergency work order requests to determine work requirements. Assign appropriate staff to complete work.
• Monitors staff use of equipment and materials and advises Regional Maintenance Superintendent of same required to assure efficient operations.
• Prepares and submits reports as requested.
• Attend walk through for interior and exterior common areas with the UPCS inspectors at each site if schedule permits.
• Prepare scopes of work.
• Ensure Make Ready units are completed within time frame scheduled.
• Perform other duties as assigned by the Regional Maintenance Superintendent and Property Supervisor.

Performance Standards:

• Attendance is reliable; leave does not exceed the amount permitted, the employee has no unexcused absences from the job and the employee is available to work during non-business hours when the need arises.
• Employee takes all appropriate safety precautions to avoid on-the-job accidents.
• 100% of emergency work orders are completed within one day.
• 100% of urgent work orders are completed within two days.
• All work completed meets quality standards established by the Regional Maintenance Superintendent.
• Employee assures that company tools, materials and equipment are operated efficiently, properly and safely.
• 100% of job related documents (reports, timesheets, etc.) are prepared properly and on a timely basis.
• Site visits and inspections of work in progress are conducted daily.
• Random site inspections reveal that the jobs have been completed in a professional manner.
• The employee has demonstrated the ability to work cooperatively with both tenants and staff in the opinion of the Regional Maintenance Superintendent.

Qualifications:

Education: High School Diploma. Two years of college or trade school desirable.

Experience: A minimum of five years experience in residential maintenance, rehab or construction. At least one year’s experience in a supervisory capacity.

Special Skills:

• Excellent supervisory skills and ability to communicate effectively with subordinates and superiors to ensure productivity and good work habits.
• Ability to plan and organize work load.
• Ability to read, write and prepare reports.

Other Requirements:

Valid driver’s license and safe driving record.