Technical Account Manager in Ireland, Scotland at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Account Manager based in Ireland.

As a Technical Account Manager, you will serve as the primary technical advisor for a portfolio of strategic enterprise customers, helping them maximize the value, performance, and scalability of their automation environments. This role combines technical expertise, customer relationship management, and operational leadership to ensure long-term customer success. You will work closely with technical stakeholders and cross-functional teams to resolve complex challenges, improve platform health, and drive adoption of best practices. Acting as a trusted partner, you will proactively identify risks, recommend improvements, and guide customers through critical technical decisions. This is an excellent opportunity for a customer-focused technical professional who enjoys solving complex problems, influencing product evolution, and contributing to the success of large-scale enterprise environments in a fast-growing, innovation-driven setting.

• Serve as the dedicated technical point of contact for a portfolio of strategic enterprise customers, building trusted relationships with technical leaders, architects, and platform owners.
• Lead the transition from implementation to ongoing operations, ensuring continuity and long-term technical success.
• Monitor and assess customer environments to identify risks related to performance, reliability, scalability, and maintainability.
• Provide strategic guidance on infrastructure improvements, architectural decisions, platform optimization, and operational best practices.
• Manage technical escalations, critical incidents, and high-priority support cases while coordinating resolution efforts across Support, Engineering, Product, and Customer Success teams.
• Maintain proactive communication with customers regarding technical issues, mitigation plans, and ongoing improvements.
• Analyze usage trends, recurring issues, and operational risks to develop preventative action plans and improve customer outcomes.
• Collect, prioritize, and communicate customer feedback, technical issues, feature requests, and enhancement opportunities to internal teams.
• Contribute to continuous product improvement by identifying technical gaps, supporting workflow optimizations, and collaborating on high-impact solutions.

• Proven experience in Technical Account Management, Solutions Architecture, Customer Engineering, Site Reliability Engineering, or a similar customer-facing technical role.
• Strong understanding of cloud infrastructure, distributed systems, APIs, integrations, platform operations, and enterprise software environments.
• Hands-on experience diagnosing and resolving production-level performance, scalability, and reliability challenges.
• Solid DevOps and infrastructure background, including experience with Docker, Kubernetes, cloud platforms, and self-hosted deployments.
• Excellent communication skills with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Strong stakeholder management and relationship-building capabilities, particularly with senior technical decision-makers.
• Demonstrated experience collaborating across Product, Engineering, Support, and Customer Success functions.
• Ability to manage multiple customer priorities while maintaining a proactive, consultative approach.
• Experience with workflow automation platforms, integration technologies, AI-enabled workflows, or enterprise SaaS products is considered an advantage.
• Exposure to open-source technologies, developer-focused products, or highly regulated enterprise environments is beneficial.

• Competitive salary package.
• Equity participation opportunities.
• Remote-first working environment with flexibility and regular team gatherings.
• Generous annual leave allowance and public holiday entitlement.
• Comprehensive healthcare and wellness benefits aligned with local market standards.
• Retirement and pension contributions according to local regulations.
• Life and disability insurance coverage where applicable.
• Annual professional development budget for training, certifications, conferences, books, or coaching.
• Access to innovative AI tools and resources with an unlimited AI enablement budget.
• Monthly allowance to support open-source projects and communities.
• Transparent and collaborative company culture with strong opportunities for career growth.
• Opportunity to work alongside a highly engaged and passionate international team.