Guest Experience Specialist in Randburg, Northern Cape at Jobgether

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Guest Experience Specialist based in South Africa.

As a Remote Guest Experience Specialist, you will help clients turn their travel ideas into memorable, personalized experiences.
You’ll consult with travelers to understand their preferences, interests, budgets, and expectations.
From there, you’ll research destinations, accommodations, activities, transportation, and other trip essentials.
You’ll manage bookings and provide attentive support before, during, and after each journey.
The role combines customer service, travel planning, sales, and relationship building in a fully remote environment.
You’ll also have the opportunity to build your client base through networking, social media, and other online channels.
With flexible scheduling, training, travel perks, and commission-based earning potential, this role offers an opportunity to build a career around your passion for travel.

• Consult with clients to understand their travel goals, preferences, interests, budgets, and specific requirements.
• Research destinations, accommodations, tours, activities, transportation, and other travel services to create tailored itineraries.
• Coordinate and manage bookings across the different components of a client's trip, ensuring accuracy and alignment with their expectations.
• Deliver personalized customer support before, during, and after travel, maintaining strong client relationships throughout the journey.
• Respond to travel-related questions, changes, and unexpected issues, helping clients find effective solutions when challenges arise.
• Stay informed about travel trends, destinations, seasonal opportunities, promotions, and relevant industry developments.
• Promote travel services and generate new business through social media, networking, referrals, and other online channels.
• Manage your activities independently, maintaining organization and consistently working toward personal and business goals.

• Strong customer-service orientation and genuine enthusiasm for helping people create memorable travel experiences.
• Must be at least 18 years old and legally authorized to work in your country.
• Excellent written and verbal communication skills, with the ability to build rapport and communicate effectively in a remote environment.
• Strong attention to detail and organizational skills, particularly when coordinating multiple trip components and client requirements.
• Self-motivated and comfortable working independently, managing your own schedule, and taking initiative.
• A sales-oriented mindset with an interest in developing client relationships and growing a customer base.
• Previous experience in travel, sales, hospitality, or customer service is beneficial but not required.
• Comfortable using digital tools, social media, and online platforms to communicate with clients and support business development.

• Fully remote work with the flexibility to work from anywhere.
• Flexible scheduling, allowing you to organize your work around your availability and goals.
• Commission-based earning structure with attractive income potential.
• Comprehensive training and ongoing support to help you develop your travel and client-management skills.
• Access to travel discounts, exclusive offers, and industry-related perks.
• Opportunities for professional growth, personal development, and building a long-term career in the travel industry.