WFH Customer Service Representative in San Antonio, Texas at MA Certification SDN

Job Title: WFH Customer Service RepresentativeDepartment: Customer SupportCompany: MA Certification SDNJob Summary• Provide exceptional customer service to clients via phone, email, and chat.• Resolve customer inquiries and issues in a timely and efficient manner.• Maintain a high level of product knowledge to assist customers effectively.• Document customer interactions and feedback accurately in the system.• Collaborate with team members to improve service delivery.• Adhere to company policies and procedures while handling customer requests. Key Responsibilities• Respond to customer inquiries promptly and professionally.• Identify and escalate complex issues to the appropriate department.• Follow up with customers to ensure satisfaction and resolution of issues.• Assist in training new team members on customer service protocols.• Monitor customer feedback and suggest improvements to processes.• Participate in team meetings to discuss performance and strategies. Required Skills• Technical SkillsProficient in CRM software and Microsoft Office Suite Ability to navigate multiple systems simultaneously Familiarity with remote communication tools• Soft SkillsExcellent verbal and written communication skills Strong problem-solving abilities Empathy and patience in customer interactionsQualifications• High school diploma or equivalent; associate or bachelor's degree preferred.• Relevant certifications in customer service are a plus. Experience Required• Minimum of 1-2 years of experience in a customer service role.• Experience in a remote work environment is advantageous.