Assistant Parts Manager in Charlotte, North Carolina at ZT Auto Luxury Charlotte LLC

ZT Automotive is hiring an Assistant Parts Manager to run day-to-day parts operations alongside the Parts Manager. You will own counter execution, inventory accuracy, and gross retention across retail and internal service sales. This is a leadership-track role for a parts professional ready to step up to department management.

ZT Automotive operates 17 franchise dealerships across multiple brands and dealer groups, giving strong performers a clear path to Parts Manager and beyond.

Operations and Leadership

• Supervise counter staff, drivers, and shipping/receiving alongside the Parts Manager

• Build daily schedules and assign work to cover retail and service counters

• Train and coach team members on process, product knowledge, and customer service

• Enforce department policies, pricing, and discount authorization limits

Inventory Control

• Run daily cycle counts and resolve bin variances

• Manage stock orders, special orders, and lost-sale tracking to maintain fill rate

• Monitor obsolescence and aged inventory; execute returns and surplus disposal

• Ensure accurate receiving, bin locating, and DMS data integrity

Sales and Gross

• Protect gross profit by applying pricing structures and minimizing unauthorized discounts

• Support service department turnaround by keeping RO parts staged and accurate

• Participate in open repair order reviews

• Review daily reports for sales, gross, and exceptions; act on variances

Administration

• Create and process purchase orders; verify receipt against PO and packing slip

• Reconcile vendor and OEM invoices, credits, and statements; resolve discrepancies

• Perform month-end reconciliation of parts inventory, accounts payable, and work-in-process

• Reconcile open ROs, special orders, and parts charged to internal and warranty accounts

• Process warranty parts returns and maintain core return tracking and credits

• Prepare month-end and inventory reports for the Parts Manager and controller

• Cover the Parts Manager role during vacations and absences

Required

• 3+ years of automotive dealership parts experience

• 1+ year in a lead, supervisory, or senior counter role

• Working knowledge of a dealership DMS (CDK, Reynolds & Reynolds, Dealertrack, or similar)

• Understanding of inventory control, stock ordering, and parts pricing

• Strong communication skills with customers, technicians, and service advisors

• Valid driver's license and clean driving record