Family Entertainment Center Team Member – Guest Services & Attractions in Woodland Hills, California at Buckley's Family Adventure

Buckley’s Family Adventure is a 25,000-square-foot family entertainment center in Woodland Hills with electric go-karts, laser tag, a two-story play gym, arcade games, birthday parties, food, and more.

We’re building a team of people who genuinely enjoy being around families, know how to make guests feel welcome, and aren’t afraid to jump in wherever they’re needed.

This isn’t a job where you stand at one station all day. Our team members are cross-trained and rotate throughout the facility. One shift you might be helping a family check in, the next you’re running go-karts, helping with laser tag, supporting a birthday party, or jumping onto the floor because that’s where you’re needed.

You’ll help create the experience our guests remember.

Depending on the shift and where you’re assigned, that can include:

• Welcoming families and helping with check-in and admission
• Operating POS systems and handling guest transactions
• Operating and monitoring attractions, including go-karts and laser tag
• Giving clear safety instructions and making sure attraction rules are followed
• Helping guests throughout the arcade and entertainment areas
• Assisting with birthday parties and special events
• Managing lines and helping keep guests moving smoothly through attractions
• Answering questions and helping solve guest problems before they become bigger problems
• Restocking supplies, keeping stations organized, and supporting other team members
• Cleaning attractions, counters, tables, guest areas, and equipment throughout the shift
• Rotating between positions and stepping in wherever the team needs help

At Buckley’s, there really isn't a “that's not my job.” If a family needs help, we help them. If something needs to be cleaned, we clean it. If another station gets slammed, we jump in.

That mindset matters more to us than having worked in a family entertainment center before.

You don't need to know how to operate a go-kart track or laser tag system yet. We'll teach you that.

We're looking for people who are naturally friendly, dependable, and comfortable talking to strangers. People who notice when someone needs help instead of waiting to be asked.

You should be able to stay positive when the building gets loud and busy, communicate well with both kids and adults, follow safety procedures exactly, and work as part of a team.

Experience in hospitality, restaurants, retail, attractions, amusement centers, arcades, movie theaters, theme parks, or other guest-facing businesses is helpful, but it's not required.

We care much more about the person than the résumé.

• Must be at least 18 years old
• Must be available to work nights, weekends, and holidays
• Must be able to reliably get to our Woodland Hills location for scheduled shifts
• Comfortable working in a fast-paced, high-energy environment
• Comfortable being on your feet for most of your shift
• Able and willing to rotate between different positions and responsibilities
• Able to communicate clearly and professionally with children, parents, and other guests
• Willing to learn and consistently follow attraction and facility safety procedures
• Dependable attendance and punctuality
• Able to work cooperatively as part of a team

Nights, weekends, and holidays. That's when families come, so that's when we work.

It's loud. It's busy. You'll spend a lot of time on your feet. Kids will be excited. Parents will occasionally be frustrated. There will be spills. There will be lines. Sometimes three different people will need something from you at the same time.

And we're a new operation. We're still learning, improving systems, and figuring out better ways to do things. Some days will be messy.

You also won't have one little station that's “yours.” You may start your shift at check-in, move to laser tag, cover someone's break at go-karts, help clean up after a birthday party, and finish the night helping another area close.

If you're looking for a job where you can disappear into the background and wait for someone to tell you what to do, this probably isn't it.

If you like people, like staying busy, and get some satisfaction out of making someone's day better, you'll probably like it here.

$21.00/hour

Plus:

• Free employee meal up to $25 per eligible shift
• 2 complimentary Buckley’s Adventure Passes per month ($50 monthly value)
• California paid sick leave
• 1.5x premium holiday pay on designated holidays
• One paid Birthday Celebration Day off annually
• $20 per paycheck Uniform & Appearance Benefit
• $10 per paycheck Cell Phone Reimbursement
• Employee Recognition Program
• Paid training and position-specific training needed to safely perform your job
• Opportunities to learn multiple areas of the business and grow into additional responsibilities

Apply at the link and tell us a little about yourself.

There’s one short written question on the application:

“Tell us about a time you made a stranger’s day better than they expected. Three or four sentences is plenty.”

Please actually answer it. We read every one.

• Must be at least 18 years old
• Must be available to work nights, weekends, and holidays
• Must be able to reliably get to our Woodland Hills location for scheduled shifts
• Comfortable working in a fast-paced, high-energy environment
• Comfortable being on your feet for most of your shift
• Able and willing to rotate between different positions and responsibilities
• Able to communicate clearly and professionally with children, parents, and other guests
• Willing to learn and consistently follow attraction and facility safety procedures
• Dependable attendance and punctuality
• Able to work cooperatively as part of a team