VP, Business Operations & Implementation in Nashville, Tennessee at Matter Health

About Matter Health

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities.

Our mission is simple: improve healthcare access by meeting patients where they are and building trusted relationships within the communities we serve. We are growing rapidly across Tennessee and are building a team of mission-driven professionals who thrive in fast-paced, people-centered environments.

Total Healthcare. Where you live.

About the Role

Matter Health is seeking a strategic and execution-focused VP, Business Operations & Implementation to help lead the next chapter of our growth.

This role serves as a key member of the leadership team and is responsible for translating strategy into execution across the organization. Reporting directly to the Chief Operating Officer, this leader will oversee new market launches, implementation efforts, operational readiness, cross-functional project management, and the business operations infrastructure that supports Matter Health's continued expansion.

As Matter enters new markets and launches new payer partnerships, this individual will ensure every aspect of implementation is coordinated, aligned, and executed successfully—from contract execution and operational planning to staffing, training, launch readiness, and first patient engagement.

This is an exceptional opportunity for a healthcare operator who enjoys building systems, leading through influence, solving complex problems, and creating scalable processes that support growth. The ideal candidate is energized by ambiguity, thrives in high-growth environments, and wants the opportunity to help shape the future of a mission-driven healthcare organization.

What You'll Do

• Lead operational implementation and launch readiness for new markets, payer partnerships, and strategic growth initiatives
• Translate payer contracts into actionable operational requirements, workflows, timelines, and readiness plans
• Build and continuously improve Matter Health's Market Launch Playbook and implementation operating model
• Drive cross-functional coordination across Operations, Clinical, Growth, HR, Compliance, Finance, and Technology teams
• Own implementation project plans, milestones, dependencies, risk tracking, and executive status reporting
• Establish and maintain go-live readiness standards and launch decision frameworks
• Partner with leadership teams to ensure staffing, credentialing, training, and operational readiness requirements are achieved
• Build scalable systems, processes, and operating cadences that support organizational growth
• Serve as a key operational advisor to executive leadership on implementation strategy, market expansion, and business operations
• Lead vendor relationships, operational partnerships, and business continuity initiatives
• Identify process improvement opportunities and implement scalable solutions across the organization
• Build and develop the Business Operations & Implementation function as Matter Health continues to grow
• Partner closely with Finance on operational planning, budgeting, unit economics, and expansion strategies

What We're Looking For

• 10+ years of progressive healthcare operations, implementation, managed care, value-based care, or payer operations experience
• 5+ years of senior leadership experience leading cross-functional teams and organizational initiatives
• Experience within Value-Based Care, Medicare Advantage, D-SNP, payer operations, managed care, or healthcare services organizations
• Proven success leading complex implementations, market launches, or large-scale operational initiatives
• Strong project management and organizational leadership capabilities
• Experience building processes, systems, and operational infrastructure in growing organizations
• Ability to influence stakeholders and drive accountability across teams without relying solely on positional authority
• Strong executive presence with the ability to communicate effectively with senior leaders, payer partners, and external stakeholders
• Financial and operational acumen, including experience working with budgets, business cases, and performance metrics
• Exceptional communication, relationship-building, and problem-solving skills
• Ability to thrive in a fast-paced, evolving, and growth-oriented environment

Preferred Qualifications

• Experience launching new healthcare markets, programs, or service lines
• Medicare Advantage, D-SNP, Value-Based Care, or population health experience
• Health plan, managed care, or payer implementation experience
• Startup or high-growth healthcare company experience
• Experience building teams, departments, or operational functions from the ground up
• Multi-site or multi-market operational leadership experience

Why Matter Health

We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays a role in improving healthcare access for older adults who have historically been underserved by traditional healthcare systems.

This is not just a mission statement — it is the work we do every day.

Total Healthcare. Where you live.

Working at Matter Health

We’re committed to supporting the whole person — at work and beyond. Benefits for full-time team members begin the first of the month following your start date.

Health & Wellness

• Medical, dental, and vision coverage

• Employer-funded HSA and FSA options

• Employer-paid life and disability insurance

• Voluntary illness, accident, and hospitalization coverage

• Access to Matter Health’s in-person and virtual care services

Financial Security

• Competitive compensation

• 401(k) with company match beginning at day 60

• Access to financial wellness resources and support

Time Away

• Up to 4 weeks of PTO

• 10 paid company holidays

• 2 volunteer days annually to support causes meaningful to you

Eligibility is based on full-time employment status. Additional details will be shared during the interview process.

Equal Opportunity Employer

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are committed to fostering an environment where every team member feels valued, respected, and supported.