REGISTRAR / SCHEDULER - PT/OT in Massillon, Ohio at Aultman Health Foundation

Aultman Hospital

The Registration Scheduler Clerk creates accurate and thorough registrations. The Registration Scheduler Clerk secures appropriate signatures, financial information and documents for treatment and billing purposes. The Registration Clerk interacts in a customer-focused and compassionate manner to ensure patients’ and their representatives’ needs are met, and that they understand the hospital’s policies as it relates to professional, efficient, and quality customer services.

Outpatient Therapy Services provides physical, occupational and speech therapy services to patients on an outpatient basis. Some locations also provide other ancillary services such as massage therapy or fitness/sports medicine, while other locations share space with services such as cardiac rehab. Each Therapy location staffing varies based on patient volumes and services, including different specialty services.

• High school graduate or equivalent.

• Clerical experience and Microsoft Office proficiency are preferred.

• Ability to type at least 35 wpm.

• Familiarity with medical terminology, useful.

• Basic to moderate complexity computer skills.

• Communicate effectively in person, via telephone and other electronic communications.

• Ability to create and maintain organizational systems for efficient working environment.

• Basic medical terminology knowledge, with ability to learn expanded therapy related terminology.

• Basic to advanced customer service interaction experience.

• Completes registration and check-in tasks including but not limited to therapy patient registration, insurance verification, patient scheduling/rescheduling, and new patient processing.

• Assists with clerical tasks including but not limited to charge posting, statistic reporting, insurance tracking, faxing, filing, chart organization, and data entry for therapy and fitness/sports medicine as needed.

• Assists with supply ordering and inventory control under the direction of manager.

• Keeps the UD informed of any significant problems or concerns.

• Responds to patient/family complaints using HRO Tools/Tones and directs appropriately including deferring to management chain of command when needed.

• Orients new personnel and volunteers/students to charts, forms, fitness center check-in system, and office equipment and procedures.

• Provides peer review of job performance of co-workers on a regular basis.

• Assists with the quality improvement program by reviewing, recommending or implementing quality improvement processes as needed or as directed.

• Assists with compliance of facility operations with federal, state and local rules and regulations.

• Consistently communicates with all patients, families, customers, providers and other personnel in a professional, respectful and courteous manner; both in person and via telephone and electronic communications.

• Demonstrates flexibility in meeting the needs of the program and responds positively to changes in workflow.

• Promotes teamwork by demonstrating willingness to assist others in meeting the needs of all individuals and collaborating effectively with the interdisciplinary team and other departments throughout the organization.

• Complies with infection control and safety policies.

• Completes annual competency requirements.

• Consistently communicates requests, suggestions, concerns or problems to the appropriate personnel.

• Consistently completes assigned responsibilities in required time frame, accepts additional duties and responsibilities as requested by UD, and reports any complications or delays.

• Consistently maintains a professional appearance in accordance with department dress code.

• Maintains Aultman standards of confidentiality, including the HIPAA Privacy Rule.

• Creates and fosters a positive work environment that is consistent with the Mission, Vision and Values of the Aultman Health Foundation.

• Supports strategic organizational goals.

• Abides by the Aultman Code of Conduct at all times.

• Excellent interpersonal and oral/written communication skills; strong organizational and problem-solving skills; ability to stimulate new ideas.

• Demonstrates accuracy in data entry.

• Maintains up to date knowledge of therapy scope of service for assigned location, as well as other general services within building.

• Ability to appropriately direct patients to correct service areas.

• Attends to incidental comfort and safety needs of patients and visitors in waiting areas; ensures cleanliness of waiting areas.

• Has the ability to communicate with patients under mental and/or physical stress.

• Hours of operation with shifts as assigned including occasional overtime, on-call or off-shifts (evenings and/or weekends) scheduled as necessary.

• May be assigned to work as needed at other therapy locations.

• Lunch and break periods must be coordinated with other staff members to maintain adequate staffing during hospice hours of operation.

• Subject to frequent interruptions and changes in priority of duties throughout the day.

• Subject to emergency and other crisis situations.

• Performing patient care responsibilities as directed/required within scope of role.

Category III - Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.

Demands

Frequency

Remarks

Lifting 0-10 lbs

Frequent 34-65%

Lifting 10-20 lbs

Occasional 10-33%

Lifting 20-35 lbs

Occasional 10-33%

Lifting 35-50 lbs

Never

Lifting 50-75 lbs

Never

Lifting 75-100 lbs

Never

Lifting over 100 lbs

Never

Forward Reaching

Continuous 66% of the day

Overhead Reaching

Occasional 10-33%

Standing

Frequent 34-65%

Walking

Occasional 10-33%

Sitting

Frequent 34-65%

Climbing

Never

Stairs/Ladder

Never

Bending/Stooping

Frequent 34-65%

Twisting/Turning

Frequent 34-65%

Kneeling/Squatting

Occasional 10-33%

Crawling

Never

Pushing/Pulling 0-10 lbs

Occasional 10-33%

Pushing/Pulling 10-20 lbs

Occasional 10-33%

Pushing/Pulling 20-35 lbs

Occasional 10-33%

Pushing/Pulling 35-50 lbs

Never

Pushing/Pulling 50-100 lbs

Never

Pushing/Pulling over 100 lbs

Never

Carrying 0-10 lbs

Occasional 10-33%

Carrying 10-20 lbs

Occasional 10-33%

Carrying 20-35 lbs

Occasional 10-33%

Carrying 35-50 lbs

Never

Carrying 50-100 lbs

Never

Carrying over 100 lbs

Never

Grasping/repetitive sustained

Frequent 34-65%

Fine motor coordination

Frequent 34-65%

Vision: Near/Far/Color

Continuous 66% of the day

Hearing: ordinary conversation/other

Continuous 66% of the day

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. The organization is an EEO/AA Employer M/F/Disability/Vet.

The organization will provide reasonable accommodations to employees or applicants with disabilities, as defined by the Americans with Disabilities Act, who are otherwise qualified to safely perform the essential functions of the job, with or without accommodation, unless such accommodation would constitute an undue hardship on the organization or poses a direct threat to the health and safety of the individual or others that cannot be sufficiently mitigated by reasonable accommodation. Any applicant or employee who requires an accommodation to perform the essential functions of his or her job or to enjoy equal benefits and privileges of employment should notify the Aultman Human Resource Department and request such an accommodation.