Import Agent II in Peabody, Massachusetts at OCEANAIR Inc

Full-Time
100% In Office | Peabody, MA
Salary Range: $26.00 to $31.50 per hour | Non-Exempt

The Import Agent II is responsible for managing international import shipments from origin through final delivery. This role serves as a key point of contact for customers, overseas partners, carriers, customs brokers, and internal teams to ensure shipments are handled efficiently, documentation is complete and accurate, and customer expectations are met.

The ideal candidate has prior experience in freight forwarding or international logistics, a strong understanding of import operations, and the ability to independently manage a high volume of complex shipments while delivering exceptional customer service.

Schedule: 100% in office. Weekend or holiday coverage may be required on a departmental rotation based on operational needs.

• Coordinate international import shipments across air, ocean, and other transportation modes from booking through final delivery.
• Serve as the primary point of contact for customers, overseas agents, carriers, customs brokers, and vendors regarding shipment status, requirements, and issue resolution.
• Review, prepare, and maintain accurate import, customs, and transportation documentation.
• Obtain cargo releases, arrival notices, charges, and other required shipment information.
• Monitor shipment progress, critical deadlines, regulatory requirements, and customer expectations.
• Proactively identify, investigate, and resolve shipment delays, discrepancies, damages, and service issues.
• Ensure timely and accurate billing, vendor payments, and file profitability review.
• Maintain complete and accurate shipment files within CargoWise and other transportation management systems.
• Provide exceptional customer service through professional and timely communication.
• Support team members by sharing knowledge, assisting with complex shipments, and contributing to process improvements.
• Ensure compliance with company policies, customer requirements, and applicable import regulations.

• 3 to 5 years of experience in freight forwarding, logistics, supply chain, or a related international transportation environment.
• Strong knowledge of international import operations, documentation, and customs processes.
• Experience handling air and ocean import shipments independently.
• CargoWise experience strongly preferred.
• Proficiency in Microsoft Office applications, including Outlook and Excel.
• Strong attention to detail, organizational skills, and problem solving abilities.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast paced environment while meeting deadlines.
• Strong customer service orientation and commitment to quality.
• Demonstrated ability to work independently and make sound decisions.
• Associate degree or equivalent work experience preferred.

Family: Builds positive, respectful relationships and supports the team.

Service: Provides responsive, professional service to customers and colleagues.

Responsibility: Takes ownership of assignments and maintains accuracy and compliance.

Adaptability: Adjusts to changing priorities and embraces new processes and learning opportunities.

Excellence: Maintains high standards and continuously looks for ways to improve.

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and company holidays
• Career growth and development opportunities
• A collaborative team environment built on our core values

OCEANAIR, Inc. is an Equal Opportunity Employer.