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What is the role of a Cloud Support Engineer at InfinitePL?

The Cloud Support Engineer position at InfinitePL is a Full-time or part-time position opportunity in the Customer Service field.

What type of employment is offered for this Cloud Support Engineer role?

Full-time or part-time position

What is the expected salary for this Cloud Support Engineer job?

Compensation will be discussed during the hiring process.

Cloud Support Engineer job near me in Riyadh, Other / Non-US at InfinitePL

Cloud Support Engineer

Infinite pl is a digital-led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, and investment capabilities that we utilize to orchestrate and build innovative platforms tackling complex problems within logistics and adjacent sectors.

Infinite pl’s mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.

We're not just players; we're game-changers.

Role Overview:

We are looking for a Cloud Support Engineer to provide day-to-day operational support, monitoring, and troubleshooting of GCP infrastructure supporting production services. The role ensures cloud services remain available, secure, properly configured, and recoverable.

Key Responsibilities:

• Monitor and support GCP production infrastructure, including Compute Engine, Cloud Storage, IAM, VPC, load balancers, and related services.
• Perform daily health checks across cloud infrastructure.
• Investigate infrastructure-related incidents and service degradation.
• Troubleshoot connectivity, VM, storage, IAM, firewall, networking, and resource-utilization issues.
• Review GCP Cloud Logging and Cloud Monitoring alerts and logs.
• Execute approved operational runbooks and recovery procedures.
• Support incident resolution and participate in root-cause analysis.
• Coordinate with application, database, network, security, and cloud engineering teams during incidents.
• Support backup, recovery, capacity, and availability activities.
• Maintain infrastructure operational documentation and troubleshooting procedures.
• Escalate defects or infrastructure changes requiring engineering intervention.
• Support production changes and perform post-change validation.

Preferred Qualifications:

• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• Google Associate Cloud Engineer certification preferred.
• ITIL Foundation is an advantage.
• Experience supporting business-critical production environments.

Required Technical / Professional Skills:

• Google Cloud Platform fundamentals
• Compute Engine
• Cloud Storage
• IAM and service accounts
• VPC networking
• Firewall rules and routing fundamentals
• Load balancers
• Cloud Logging
• Cloud Monitoring
• gcloud CLI
• Linux administration fundamentals
• Basic scripting/automation
• Incident troubleshooting
• Backup and recovery concepts

Infinite pl - where innovation meets logistics, and the journey is Infinitely boundless!
Let's disrupt logistics together and explore infinite opportunities!

Cloud Support Engineer in Riyadh at InfinitePL

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