Collections Supervisor in La Mirada, California at ISAT Total Support

Join our Team! Our employees are thriving both inside and outside of the office. We are growing faster than ever and it's not because of what we do, but how we do it. It's simple, our employees are our greatest asset. We value them and give them every reason to stay happy and motivated. We perform at high levels, fueled by an eclectic team. We boast a fun, energizing workplace with an emphasis on innovation, teamwork, quality work, and customer satisfaction.

COMPENSATION AND BENEFITS:

• Salary Range: Competitive based on Individual Experience
• Medical, Dental & Vision Coverage
• 401K Program with Matching
• $100K Life Insurance
• Accelerated Growth Opportunities
• Access to the Largest Construction Projects
• Nationwide Offices
• A Competitive and Rewarding Environment
• A Diverse and Inclusive Workplace

YOUR CAREER STARTS HERE!

ABOUT US: Tomarco Contractor Specialties LLP, (dba ISAT Total Support) is a pioneer in MEP subcontractor services, blending engineering expertise, manufacturing experience, and wholesale distribution. Since 1977, our commitment to innovation has led to cost reduction, faster installation, and a safer working environment for projects of all sizes worldwide. Our dynamic team of over 700 professionals specializes in MEP support design, technical VDC (Virtual Design and Construction), project management, detailing, project support, and more. We offer holistic solutions for projects of any size, and believe in a collaborative approach that streamlines the design and construction process, reducing project completion times.

Headquartered in Southern California, ISAT also has offices in Northern California, Nevada, Arizona, Oregon, Washington, Utah, Georgia, North Carolina, Chicago, Atlanta, New York, Texas, and Puerto Rico. Additional expansion is expected.

PURPOSE/SUMMARY:

The Collections Supervisor oversees the daily operations of the Collections team, ensuring timely recovery of outstanding receivables, reducing delinquency, and supporting overall cash flow performance. This role provides hands-on leadership to team members, manages assigned customer accounts, and serves as a key escalation point for collection issues.

The Collections Supervisor partners closely with Accounts Receivable, Sales, and Project Management to resolve outstanding balances, mitigate credit risk, and maintain positive customer relationships throughout the collection process. This is a full-time, on-site position, Monday through Friday.

RESPONSIBILITIES OF THE POSITION

Team Leadership & Support

• Supervise, train, and support Collections staff in daily activities.
• Provide coaching, guidance, and performance feedback to ensure team success.
• Review daily workflows, assign accounts, and prioritize follow-up activities.
• Act as the first escalation point for complex or sensitive collection matters.
• Track employee time records and assist with attendance oversight.

Collections Operations

• Perform and oversee day-to-day collections activities, including outbound calls, emails, and follow-ups.
• Monitor accounts receivable aging and ensure timely action on past-due balances.
• Assist with negotiating payment plans and resolving disputes.
• Maintain accurate documentation and collection notes in systems such as Sage, Nexus, and Laserfiche.
• Partner with AR to resolve billing discrepancies that may delay payment.
• Manage a high volume of accounts while maintaining organization and accuracy.

Customer Account Coordination

• Communicate with customers, contractors, and general contractors regarding outstanding balances.
• Support lien rights, preliminary notices, and documentation as needed in coordination with internal teams.
• Assist in evaluating account risk and identifying accounts requiring escalation.
• Recommend accounts for further action, including third-party collections, when necessary.

Process & Compliance

• Follow established collection procedures and ensure team adherence to policies and controls.
• Identify opportunities to improve efficiency and reduce aging receivables.
• Ensure compliance with company standards and applicable regulations (including FDCPA where applicable).

Reporting & Support

• Assist in preparing aging reports, collection status updates, and team performance metrics.
• Support month-end activities related to collections and account reconciliations.
• Maintain organized and accurate documentation in line with company policies.

Cross-Functional Collaboration

• Work closely with Accounts Receivable, Sales, and Project Management teams to resolve issues and expedite payments.
• Provide support and guidance internally regarding collection processes and account status.
• Assist with administrative or departmental tasks as needed to maintain workflow continuity.

QUALIFICATIONS AND SKILLS

• Bachelor’s degree in Accounting, Finance, Business, or related field preferred; equivalent experience considered.
• 3–5 years of collections experience, with 1–2 years in a lead or supervisory capacity preferred.
• Construction industry experience preferred (lien rights, preliminary notices, etc.).
• Proficiency in Microsoft Office (Excel, Outlook, Word); experience with Sage, Nexus, and Laserfiche a plus.
• Strong understanding of accounts receivable and collection processes.
• Excellent communication, negotiation, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.

Further Qualifications- The successful candidate must also pass a background check.