Housekeeping Supervisor | ARRIVE Wilmington in Wilmington, North Carolina at ARRIVE Hotel Wilmington

WHO WE ARE:Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.ABOUT ARRIVE WILMINGTON:An intimate 34-room hotel, ARRIVE Wilmington is located in the heart of charming downtown Wilmington, N.C., near Wilmington Riverwalk, a full mile of scenic boardwalk that hugs the borders of the riverfront, providing endless views and easy access to Cape Fear Coast beaches. On-site restaurant Dram Yard serves Southern coastal cuisine with global influences, while the courtyard garden Gazebo Bar prepares refreshing cocktails and flavorful snacks to enjoy around a fire pit or at the bowlingPOSITION PROFILE:The Housekeeping Supervisor is responsible for all guest rooms and the day-to-day operations of the housekeeping department at ARRIVE Wilmington, overseeing daily assignments, room inspections, and employee relations. The ideal candidate brings excellent leadership skills to the role.THE TASK AT HAND:Supervise day-to-day housekeeping operations, stepping in directly during high-occupancy periods.Maintain the highest cleanliness standards across guest rooms, common areas, and offices, and maintain guest room collateral.Inspect rooms, halls, lobby, bathrooms, and storage areas for repair or replacement needs, reporting damage and improvement opportunities to management.Advise the Front Desk of room readiness, and respond to guest requests and concerns promptly and professionally.Train, counsel, and discipline housekeeping team members, ensuring compliance with local, state, and federal regulations.Ensure correct cleaning chemical use and uniform guidelines, and manage wages and controllable expenses against budget.Lead by example, staying visible to staff and fostering an environment of respect, fairness, and open communication.Continuously improve guest and client experiences, helping manage the property's overall reputation.WHAT WE'RE LOOKING FOR:Required1 year of related experience as a Housekeeping Supervisor.Strong working knowledge of and passion for hospitality; guest-service oriented, with strong knowledge of cleaning products.Flexible schedule, including weekends and holidays.PhysicalMust be able to stand for long periods of time and push, pull, or lift up to 30 lbs.WHAT'S IN IT FOR YOU:Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).Paid time off, holiday pay, and sick pay.Career advancement and professional development as we open new hotels and restaurants nationwide.Employee discounts across our entire portfolio (25 hotels and more to come!). MORE ABOUT US:We're a family business, founded in Los Angeles by CEO Avi Brosh in 1998. As we keep growing and opening new hotels and restaurants, we're always looking for spirited, hardworking, passionate people who want to join our team and grow with us!Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws.We are an E-Verify Employer/Somos un empleador de E-Verify.