IT Operations Engineer in NEW YORK, New York at West Side Federation for Senior and Supportive Housing

IT OPERATIONS ENGINEER

Our Story

The West Side Federation for Senior and Supportive Housing, Inc. (WSFSSH) is a community‐based organization whose mission is to provide safe, affordable housing with supportive services within a residential setting which enhances the independence and dignity of each person. WSFSSH develops, manages, and provides housing for low‐ income older persons, many of whom live with mental illness and/or have experienced homelessness.

Position Description

The IT Operations Engineer is a hands-on technical position responsible for supporting, administering, maintaining, and improving the organization's technology environment. The role provides support across multiple technical tiers, ranging from complex end-user and application issues through advanced infrastructure troubleshooting, systems engineering, automation, and technical project work. This position serves as a senior technical resource within the IT function and works closely with IT leadership, internal staƯ, technology vendors, and managed service providers. While the position may assist with Level 1 and Level 2 support when operational needs require, its primary focus is advanced troubleshooting, engineering, systems administration, automation, application support, and continuous improvement of IT operations.

Job Duties & Responsibilities

Systems Engineering & Administration

• Administer and support Windows-based server and workstation environments. · Support Microsoft 365, Active Directory, Entra ID, Exchange Online, and related Microsoft technologies. Troubleshoot complex operating system, authentication, networking, application, and infrastructure issues.
• Perform configuration, maintenance, patching, upgrades, and remediation activities across supported systems.
• Assist with management and troubleshooting of cloud and on-premises infrastructure.
• Support endpoint management, security controls, software deployment, and system configuration.
• Participate in infrastructure upgrades, migrations, deployments, and other technical projects.
• Identify recurring technical problems and develop long-term solutions rather than relying solely on incident-by-incident remediation.

Automation & PowerShell

• Develop and maintain PowerShell scripts and other automation tools to improve IT operational eƯiciency.
• Automate repetitive administrative, reporting, deployment, monitoring, and remediation activities.
• Develop scripts for Microsoft 365, Active Directory, Entra ID, endpoint management, and Windows administration where appropriate.

IT Service Management & Ticketing Systems

• Support administration, configuration, and enhancement of the organization's IT service management/ticketing platform.
• Develop or modify workflows, forms, rules, integrations, reports, and automation within the ticketing system.
• Assist IT leadership with improving ticket routing, escalation processes, service categorization, reporting, and operational workflows.
• Perform programming, scripting, API integration, or other technical development related to the IT service management platform when required.

Security & Operational Support

• Assist with implementation and maintenance of security controls across endpoints, servers, identities, and cloud services.
• Support vulnerability remediation, patch management, endpoint protection, access management, and security hardening activities.
• Follow established change management, security, documentation, and IT governance procedures.
• Assist with technical requirements associated with audits, cybersecurity assessments, and compliance initiatives.

Required Skills / Abilities

• Advanced technical troubleshooting
• Systems engineering
• PowerShell and automation
• Microsoft infrastructure administration
• Cloud and identity administration
• IT service management
• Application and systems integration
• Cybersecurity awareness
• Root-cause analysis
• Independent problem solving

Education & Experience

• Associate degree in Computer Science, Computer Technology, Information Technology, Network Engineering, Cybersecurity, or a related field required; Bachelor’s degree in Information Technology, Network Engineering, Cybersecurity, Computer Science, or a related discipline preferred.
• Relevant industry certifications may be considered in combination with education and experience, depending on the technical requirements of the position.
• Minimum of 2 years of professional experience in information technology, technical support, help desk, desktop support, network support, or a related technical environment.
• Experience troubleshooting hardware, software, connectivity, user-access, and general IT support issues.
• Experience providing technical assistance to end users in a professional or enterprise environment.
• Experience documenting technical issues, resolutions, and support activities.
• Experience working within established IT policies, security practices, and escalation procedures.
• Exposure to networking, information security, systems administration, or infrastructure support preferred.

Benefit Overview

Westside Federation for Senior & Supportive Housing offers full-time employees a comprehensive choice of benefits that include Medical, Dental, Vision, 403(b) retirement savings, Flexible Spending Accounts (FSA), Life & Disability, Employee Assistance Program (EAP), commuter benefits and more. Voluntary benefit options and time off includes 11-12 paid Federal Holidays as well as vacation and sick time.

EEO Statement

WSFSSH is an Equal Opportunity Employer (EEO); employment is based on qualifications, without discrimination on the basis of race, creed, color, national origin, religion, sex, age, disability, marital status, sexual orientation, military status, citizenship status, genetic predisposition or carrier status, or any other protected characteristics as established by law.