Digital Literacy Program Coordinator in Pasco, Washington at Goodwill Industries of the Columbia

Goodwill Industries of the Columbia is seeking a Digital Literacy Program Coordinator. This is a critical role in bringing digital skills/literacy and tech navigation resources to people throughout Goodwill OTC’s region. This role will work with a team of Digital Literacy Instructors and other workforce development professionals in a team approach. The Digital Literacy Program Coordinator develops and delivers curricula, events, and other initiatives that expand access to digital literacy training throughout Goodwill’s service region, helping community members achieve greater self-sufficiency and career advancement.

What will you do in this job?

• Observe the work of the team to evaluate performance and recommend changes that could strengthen teaching skills
• Advise staff in curriculum development, use of materials and equipment, and implementation of state and federal programs/procedures
• Address public audiences to explain program objectives and elicit support
• Research, evaluate, and prepare recommendations on curricula, instructional methods, and materials of the program
• Analyze performance data to determine the effectiveness of courses or instructional materials
• Provide analytical support for the design and development of training curricula, learning strategies, and course/program standards
• Prepare and maintain a toolkit resource for the team’s standards, processes, and policies
• Use computers, AV, and other equipment/materials to supplement procedures
• Attend staff meetings and serve on committees as required
• Attend professional meetings, conferences and workshops to maintain and improve professional competence
• Participate in publicity planning, community awareness efforts, and student recruitment
• Confer with other staff members to plan and schedule lessons that promote learning, following approved curricula
• Collect and present data & trends
• Maintain accurate and complete student records as required by law or administrative policies
• Able to teach digitally and in-person
• Work with our Employment Connection Center staff to refer clients to services and provide initial data to determine program eligibility as a part of the process.
• Safely operate motor vehicles for company business in accordance with all applicable laws, company policies, and insurance eligibility requirements.
• Perform all duties in a timely, organized and efficient manner
• Adhere to the highest level of confidentiality, keeping private all client, employee, contract, human resource, and payroll information with acute attention to information which would diminish dignity/reputation of individuals and the Agency.
• Keep immediate supervisor informed of any problems or unusual situations and/or actions.

Please apply if you…

• Have strong verbal and written skills representative of the community being served. Bilingual English/Spanish preferred.
• Are committed to working in a drug-free work environment.
• Can pass an established background screening process.
• Possess a valid state-issued driver’s license for at least three (3) years, good driving record, ability to provide own transportation, and proof of current automobile insurance.
• Have experience teaching and/or leading groups.
• Have excellent personal computer skills, including Windows 11 OS, Microsoft Office Suite, and Internet search engines. Experience with Canva preferred, but not required.
• Enjoy working both independently and in teams, and having a variety of tasks in your day.
• Are a compassionate and attentive listener.
• Are passionate about providing high quality customer service.
• Interact positively with ethnically, culturally, economically, and disability diverse populations.
• Want to be part of an energetic, positive leadership team whose focus is innovation and excellence.

This position qualifies for the following benefits:

Starting Rate: $25.00, with eligibility for annual performance-based increases. Maximum pay is $28.12, achievable through sustained good performance and years of service.

Benefits Include:

• Medical, Dental, and Vision Insurance: Employee and dependent premiums shared between the company and employee.
• Company-Paid Life Insurance: Coverage provided at no cost to the employee.
• Paid Vacation and Sick Leave: Accrued based on hours worked.
• Paid Time Off (PTO): Twenty four hours of floating holiday annually. Prorated based upon hire date in the first calendar year of employment.
• Additional Longevity PTO: Earned on the anniversary date of hire, based on full- or part-time status.
• On-Demand Payment: Access to earned wages before payday.
• Bonus Opportunity: Based upon performance and prorated based upon hire date.
• Technology Stipend: Each pay period commensurate with anticipated personal technology use for business.
• Access to Financial Assistance: Support for training, education, and career development to help employees advance in their professional growth.
• Retirement Savings Plan: Eligible to participate in a 401(k) or Roth IRA upon turning 18, with enrollment eligibility after one year of service and 1,000 hours worked in the first year (or 500-1,000 hours each year for two consecutive years). Enrollment entry dates are January 1st or July 1st.

Job Location:

Currently 3521 W Court Street, Suite B, Pasco, WA. This position is expected to move to the Goodwill on Wrigley street in Pasco, WA in Fall, 2026.

Work Schedule

Full time, hourly position. Days and hours are dependent on business needs, but will occur primarily Monday through Friday, 8-4:30pm.

Application Information:

Please be sure to answer ALL of the online screening questions. Incomplete applications will not be processed. This is an important part of the process of getting to know you.

As an employer who welcomes and trains vulnerable adults in the workplace, a background check is run at the permission of the finalist candidates. Each finalist will receive a copy of their report directly from the third party agency who completes the check. This report is sent directly to the e-mail address you specify on your background check authorization. A description of your rights under the Fair Credit Reporting Act and dispute instructions are also included. Information about specific automatic disqualifying pending charges or convictions may be found in WAC 388-113-0020.