Field Service Engineer I in at Kongsberg Protech Systems USA Corporation
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Job Description
KDA, Inc, headquartered in Alexandria, Virginia, has been operating in the United States for more than 20 years. We produce world-leading Remote Weapon Systems (RWS) for the US Army, Marine Corps, and allies at our Johnstown, Pennsylvania factory. We have delivered more than 20,000 PROTECTOR RWS to 28 countries. The National Advanced Surface-to-Air System (NASAMS) is a highly mobile and tailorable capability that protects the airspace of 13 countries and Washington, DC. In 2027, we will do final assembly, test, and sustainment of the Naval Strike Missile and Joint Strike Missile systems at a new factory in southern Virginia.
Join us, and you’ll be part of a high performing team that develops advanced technology solutions to protect people and critical infrastructure in countries around the world. Explore your potential and discover what your future could be with Kongsberg Defense & Aerospace, Inc.
Kongsberg Defense & Aerospace, Inc. is seeking a highly motivated Field Service Engineer I (FSE I) to join our world‑class team supporting advanced defense technologies deployed across global mission environments. In this remote role, you will serve as a Subject Matter Expert (SME) across the full KONGSBERG Defense portfolio—providing essential technical guidance, hands‑on troubleshooting, and expert support that ensures our customers can operate, maintain, and deploy KONGSBERG systems with confidence.
As a key technical resource throughout the entire program lifecycle, you will play a critical role in system readiness, customer training, and field deployment activities. This position is ideal for individuals who excel in dynamic environments, possess strong mechanical and electrical aptitude, and are driven to support mission‑focused technology that protects people and critical infrastructure worldwide.
ESSENTIAL FUNCTIONS OF JOB:
- Serve as a Field Support Representative (FSR) for the entire KONGSBERG Defense portfolio.
- The Subject Matter Expert (SME) for the functional, operational, and employment aspects of the KDA family of remote weapons, turrets, and missile systems, providing technical expertise and guidance across all related activities.
- Provide, as required, general support of day-to-day operations of the field services.
- Provide training both internal and to external DoD personnel and or as directed.
- As required, operate, maintain and demonstrate all platform assets for customer demonstrations and qualification.
- Support, as required, trade shows and live fire demonstrations as a Field Support Representative (FSR) for the entire KONGSBERG portfolio.
- Provide, as required, general system demonstration and marketing support as well as all equipment and weapons accountability.
- Able to maintain and support weapons, transport and the ability to conduct live fire and demonstrations.
- Able to obtain and maintain up to a Secret Security Clearance, if needed.
ANY ADDITIONAL, PERIODIC OR OCCASIONAL DUTIES:
- Support, as available, with testing or production activities in Johnstown.
EDUCATIONAL REQUIREMENTS:
- High school diploma/general education degree (GED) required / Associates Degree in management, computers, electronics or a related mechanical discipline is preferred / considered.
NUMBER OF YEARS AND TYPE OF EXPERIENCE REQUIRED:
- At least 3 years of prior operational, training, technical support for weapon systems and vehicle platforms.
- Field support service experience and / or formal training in a related field.
- Experience as a system technician conducting troubleshooting / basic fault finding.
- Experience in a mechanical and/or electrical discipline is preferred.
- Basic understanding of routine equipment preventive maintenance procedures preferred.
- Proficient in the use of basic computer skills – Excel, Word and PowerPoint.
- Possess a high level of analytical skills: identifying problems and solving them
- Excellent verbal and written communication skills.
- Demonstrated interpersonal, managerial and teamwork skills.
- Able to work autonomously without direct supervision.
MINIMUM LEARNING TIME FOR THIS POSITION PROVIDED EMPLOYEE HAS NECESSARY EXPERIENCE:
- 6-8 months. In addition, candidate position is expected to be supported by (afforded) formal RWS, Medium Caliber, and Missiles training. Training scheduling / availability will impact this timeline.
PHYSICAL AND MENTAL DEMANDS OF THE JOB:
- Rigorous outside activity is to be expected; requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist, must be able to climb a minimum 30 foot ladder, maximum unassisted lift = 50 lbs. Average lift less than 20 lbs., exposed to seasonal weather based on geographic region, exposed to moving parts, electricity and weapons that require safety protocols, exposure to varied travel conditions either driving or flying. The travel required (time on travel) for this position is nearly 80%. Travel will be CONUS and OCONUS in potential austere environments. Must be able to successfully complete and pass an annual pre-deployment physical examination.
WORK ENVIRONMENT AND PERSONAL PROTECTIVE EQUIPMENT:
- Some office-environment time is expected. However, majority of time will be spent in field / semi austere environments where rigorous outside activity is to be expected. Will be exposed to seasonal weather based on geographic region. Will be exposed to moving parts, electricity and weapons that require safety protocols and equipment, will be exposed to varied travel conditions either driving or flying. The FSR may be required to work beyond an eight-hour day and occasional weekends.
U.S. PERSON REQUIREMENT: “To comply with U.S. national security requirements mandated under the U.S. International Traffic in Arms Regulations (ITAR), Kongsberg Defense & Aerospace, Inc. will consider only applicants who are U.S. Persons for this position.” OR “Applicant must be a U.S. Person within the meaning of United States International Traffic in Arms Regulations (ITAR) governing export control.” “A U.S. Person is a United States Citizen or National, Lawful Permanent Resident, Lawful Temporary Resident, Refugee or Asylee.”
Kongsberg Defense & Aerospace, Inc. is part of Kongsberg Gruppen (KONGSBERG), an international knowledge-based group that supplies high technology systems and solutions to its customers engaged in oil and gas production, the merchant marine, and the defense and aerospace industries. Kongsberg Defense & Aerospace, Inc. performs final assembly and testing of Remote Weapon Stations. The company also performs repair and overhaul (R&O) of Remote Weapon Stations that come back from field operations.
In addition to competitive wages, we provide an excellent package of benefits, which presently includes company-paid health, vision and dental insurance, 401(k) with competitive match, a 9/80 work schedule, life insurance, sick time and paid time off (PTO).
Kongsberg Defense & Aerospace, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or veteran status, or any other applicable state or federal protected class. Kongsberg Defense & Aerospace, Inc. provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.
Pre-employment Requirements:
KDA, Inc. requires all candidates to successfully complete a pre‑employment physical, drug and alcohol screening, and a background investigation as part of the hiring process.
Job Type: Full-time
Benefits:
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Sick time off
Tuition reimbursement
Vision insurance
Schedule:
Day shift
9/80 Schedule
Remote
Travel required:
Approximately 80%
Training:
6-8 months (+)