Administrator (LNHA) in Muskegon, Michigan at Christian Care

Job Title: Administrator (LNHA)

Location: Skilled Nursing / Assisted Living

Department: Administration

FLSA Status: Exempt

Reports to: Regional Director of Operations

Position Summary:

The Administrator is responsible for overseeing the overall operations and strategic direction of an organization. They provide leadership, guidance, and support to the staff, and all stakeholders. The Administrator is responsible for managing budgets, implementing policies and procedures, and ensuring the organization meets its goals and objectives. They also represent the organization to its external community. The Administrator plays a crucial role in driving the organization's mission and vision forward and ensuring its long-term success.

Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Implements Organization's policies and procedures for the skilled nursing facility.
• Hires, monitors and directs the activities of several departments within the campus.
• Represents the campus in executive level meetings and reports on the campus’s performance.
• Develop and implement annual operating budget that meets the needs of the campus.
• Review and report on the financial health of the campus. Take necessary action to make sure the campus meets set budgetary goals while being compliant with government regulations and providing quality care to residents.
• Oversee preparations for regulatory surveys, and maintain standards and procedures, which comply with licensure and accreditation requirements. Participates and leads Federal, State and Local agency annual surveys.
• Review with appropriate department heads any deficiencies noted by government agencies during inspections.
• Develop and implement a plan of correction with the assistance of appropriate department head for any deficiency found by a government agency and forward the plan to appropriate company leadership.
• Maintain open communication among department heads and staff to elicit input about Residents’ needs and to provide feedback about the quality of service provided. Maintain an open door to Residents, their families, staff and others to promote communication about likes, dislikes and management of problem situations that may from time-to-time arise.
• Coordinates and collaborates with campus, regional support, and company leadership teams as needed.
• Understands organizational culture and upholds the highest standards of professionalism, integrity, transparency, and hard work. Holds department heads to the same standards and ensures accountability across the board.
• Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know” basis.
• Nurtures company culture with leading by example, adhering to the company's code of conduct, fostering teamwork, and achieving results.
• Drives retention, employee and customer satisfaction, engagement, QAPI, quality measures, revenue, and EBITDAR success.
• Represents the health campus within the community, in dealings with outside agencies, including governmental agencies and third-party payers.
• Maintains all required certifications and licensure for campus personnel per state guidelines.
• Rounds routinely to ensure that established policies and procedures are implemented as well as first impressions are being followed.
• Participates in regulatory surveys (inspections) made by authorized government agencies and leads development and execution of plans of correction for deficiencies.
• Uses Organization tools to manage budgets (Eg, census, labor, expenses, spenddown sheets, accrual forms, and other Organization reporting as directed.)
• Ensures campus is in compliance with required training per state and federal guidelines.
• Reviews all complaints and grievances as needed and works with support team to resolve as needed.
• Serves as abuse coordinator or is responsible for designating a campus abuse coordinator in their absence.
• Serve as the safety liaison ensuring the organization maintains a safe and compliant work environment. By serving as a liaison between the organization and various stakeholders, ensuring employees are compliant with safety policies and procedures, providing training and education to employees, and reporting instances of noncompliance, safety liaisons play an important role in protecting the organization and its employees from harm.
• Serve as the Compliance Officer between the campus and the Compliance & Ethics Program.
• Assist the Compliance & Ethics Department by ensuring the campus has a culture of compliance, including adequate orientation of employees to the organization’s compliance policies; monitoring completion of compliance education; escalating and reporting any compliance matters and issues of noncompliance with organization policy or relevant federal, state or local regulation to the Compliance & Ethics department.
• Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.
• Reports all hazardous conditions, damaged equipment and supply issues to the supervisor.
• Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.
• Attend staff meetings and in-services as requested. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure.
• Answers and respond to call lights promptly and courteously when working in resident care areas.
• Reports all resident concerns to the appropriate department head.
• Perform job duties while operating in compliance with federal and state laws/regulations, and facility policies and procedures.
• Regular and reliable attendance.
• Perform other tasks as required.
• Ability to work with residents who may have cognitive, behavioral, or physical impairments.
• Ability to work in potentially stressful or emergency situations.

Supervisory Responsibility:

• This position is directly responsible for leading all department managers and indirectly responsible for all employees on the campus. Supervisory responsibilities include interviewing, hiring, and training employees; labor management, scheduling, planning, assigning and directing work; receiving calls and finding replacements for absent staff; preparing performance evaluations; receiving and resolving employee complaints; monitoring and correcting job performance of employees; and disciplining employees up to and including discharge.
• All employees are expected to lead by example, demonstrate professionalism, support their supervisors and leadership team, and contribute positively to the success of the team and organization.

Required/Desired Qualifications:

Education, Training, and Experience:

- Bachelor’s Degree in Healthcare Management or related field.

- Current State License as Nursing Home Administrator.

- Previous experience in a Manager or Director role in a healthcare setting.

- Knowledge of Federal, State and Local regulations.

Specific skills, knowledge, and abilities:

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent sales and customer service skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Strong supervisory and leadership skills.

- Ability to prioritize tasks and to delegate them when appropriate.

- Ability to function well in a high-paced and at times stressful environment.

- Proficient with Microsoft Office Suite or related software.

Other Special Requirements:

- Ability to work nights and weekends to accommodate the needs of the residents.

- Tolerate potential exposure to blood, body tissues, and fluids with occasional exposure to hazardous materials and infectious diseases.

- Manual dexterity that is required to operate modern office equipment.

- Ability to travel as needed or assigned. Ability to achieve and maintain eligibility in the Organization’s fleet management program.