Field Services Technician 3 in Herndon, Virginia at Iron Bow Technologies
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Job Description
Position Title: Field Services Technician 3
Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, because "What we do matters!"
We are a next generation solutions provider, delivering mission success across government, healthcare, and commercial industries. Iron Bow relies on our passionate people, long standing partnerships, and strategic thinking to solve your most critical challenges.
Whether we team with clients, colleagues, or partners, we put each other first. Its The Iron Bow Way.
THE OPPORTUNITY
Iron Bow is seeking an Field ServiceTechnician to provide technical support for the Commonwealth of Virginia. In this role, you'll deliver hands-on and remote IT support, troubleshoot hardware and software issues, manage assets throughout their lifecycle, and ensure end users receive exceptional technical service. This position is ideal for a customer-focused IT professional who enjoys solving technical challenges in a fast-paced environment.
HOW YOU'LL MAKE AN IMPACT
- Provide technical and IT support for Commonwealth of Virginia end users.
- Deliver remote and onsite/deskside support using remote administration tools and in-person troubleshooting.
- Diagnose, troubleshoot, repair, and restore Windows and macOS operating systems, hardware, software, and applications.
- Perform OEM-certified warranty repairs and break/fix support for desktops, laptops, and related equipment.
- Support end users with remote access issues and coordinate replacement devices, third-party repairs, and onsite support as needed.
- Perform desktop and laptop refreshes, including imaging and deployment of new devices.
- Manage system updates, asset management, and equipment lifecycle activities.
- Create, document, and maintain detailed service tickets from assignment through resolution.
- Execute asset disposition activities in accordance with established processes.
- Ensure accurate documentation of troubleshooting steps, repairs, and resolutions.
- Provide smart-hands support for network, server, and VoIP technologies.
- Participate in after-hours and weekend support as business needs require.
- Maintain a high level of customer satisfaction through timely issue resolution and effective communication.
SKILLS THAT DRIVE SUCCESS
- 2+ years of IT support or desktop support experience.
- Experience troubleshooting, servicing, and repairing desktop and laptop computers.
- Experience supporting Windows and macOS operating systems.
- Experience with imaging, device deployment, and hardware lifecycle management.
- High school diploma or equivalent combination of education and experience.
- Desktop and laptop hardware repair.
- Windows and macOS support.
- Remote administration tools.
- Ticketing and asset management systems.
- Hardware imaging and deployment.
- Basic networking, server, and VoIP support.
- Excellent troubleshooting and problem-solving skills.
- Strong written documentation skills with the ability to maintain detailed ticket histories.
- Outstanding customer service and communication skills.
- Ability to work independently with minimal supervision.
- Adaptability to changing priorities, schedules, and work assignments.
- Valid Virginia Driver's License and reliable transportation required.
- Local travel to customer sites may be required.
- Ability to support after-hours and weekend work when needed.
WHAT SETS YOU APART
- Dell Certified Technician certification.
- HP Certified Repair certification.
- Microsoft, Apple, or other industry-recognized IT certifications.
- Experience supporting enterprise or government IT environments.
- Experience performing OEM warranty repairs.
- Experience supporting large-scale desktop refresh initiatives.
WHY YOU'LL LOVE IT!
- Support a mission-critical technology program serving the Commonwealth of Virginia.
- Work with a collaborative team delivering high-quality IT support and customer service.
- Gain hands-on experience across desktop support, hardware repair, imaging, and asset management.
- Expand your technical skills while supporting enterprise technology environments.
- Build your career with opportunities for professional growth and certification development.
COMPENSATION AND BENEFIT INFORMATION
The salary range for this position is $28-32.75/hr. This range reflects the anticipated base pay for the position and is not a guarantee of final compensation. Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities. This range represents only one component of Iron Bows total compensation package. An overview of our benefits is available on our careers page.
OUR EQUAL OPPORTUNITY EMPLOYER COMMITMENT
Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Iron Bow are based on relevant business considerations, such as operational needs, job requirements and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity and/or gender expression, pregnancy, national origin, age, disability, status as a protected veteran or any other characteristic prohibited by law. Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.