Patient Service Representative Boys & Girls Peds Full Time Days in Knoxville, Tennessee at Dolly Parton Children's Hospital

Position Title: Patient Service Representative Boys & Girls Peds Full Time Days

Location: Knoxville, TN

Req ID: JR103484

Job Type: Full time
Description: BASIC PURPOSE OF THE JOB

To greet patients and ensure all information is gathered for efficient encounters and billing outcomes.

REPORTS TO

• Practice Manager

JOB REQUIREMENTS

Supervisory Responsibilities: NO

Minimum Education: High School Diploma/GED preferred

License/Certification Required: None

Minimum Work Experience: 1-2 years in Medical Office setting preferred

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent customer service and interpersonal communication skills.
• Ability to interact professionally with patients, families, providers, and coworkers.
• Strong organizational skills with attention to detail and accuracy.
• Ability to multitask and prioritize responsibilities in a fast-paced clinical environment.
• Basic computer proficiency and ability to learn electronic medical record and scheduling systems.
• Ability to maintain confidentiality and exercise sound judgment.

DUTIES AND RESPONSIBILITIES

• Greet patients and visitors in a friendly, professional, and courteous manner.
• Check patients in and out for scheduled appointments accurately and efficiently.
• Verify and update patient demographic, insurance, and contact information in the electronic medical record (EMR).
• Collect copayments, deductibles, outstanding balances, and issue receipts in accordance with clinic policies.
• Schedule, reschedule, and confirm patient appointments following provider scheduling guidelines.
• Answer incoming telephone calls promptly and professionally, directing calls and messages to the appropriate staff.
• Assist patients with completing required registration and consent forms.
• Maintain accurate patient records and ensure all required documentation is obtained prior to the visit.
• Coordinate with clinical staff to promote efficient patient flow and communicate delays or scheduling concerns.
• Respond to patient questions regarding appointments, office procedures, and general clinic information.
• Protect patient privacy by maintaining confidentiality in accordance with HIPAA and organizational policies.
• Resolve routine patient concerns professionally and escalate issues to leadership when appropriate.
• Maintain a clean, organized, and welcoming reception area.
• Complete required organizational training and maintain competency in applicable systems and procedures.
• Perform other duties as assigned to support clinic operations.

PHYSICAL REQUIREMENTS

• Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.
• Light lifting, pushing and pulling is required for 10-20 lbs occasionally and frequent moving of objects of less than 10 lbs is required. Frequent sitting with some walking, standing, squatting, bending and reaching is required. Keyboard/computer use and/or repetitive motions may be required.

Come work where you can make a difference everyday.

About Us:

At Dolly Parton Children’s Hospital, care is at the CORE of who we are. We are comprised of team members who live out our core values of Compassion, Ownership, Respect, and Excellence. We support each other by fostering a culture of team engagement that creates moments that matter – every interaction, every time.

• Compassion – We imagine what others are going through, work to alleviate suffering, and create joy whenever possible.

• Ownership – We take pride in our work, act with integrity, and feel personal responsibility for achieving our mission.

• Respect – We listen, understand, and communicate openly and politely. We recognize our diverse strengths.

• Excellence – We set high standards for performance in delivering the safest patient care. We give extraordinary and meaningful experiences to our patients, their families, team members, and the community we serve.