Door Supervisor in Bristol, England at AV Group UK

AV Group is recruiting professional SIA Door Supervisors to join our growing team.

We are not looking for people who simply stand on a door.

We want alert, confident and approachable professionals who understand customer service, public safety and the responsibility that comes with representing our business and our clients.

About AV Group

AV Group provides security, medical and facilities services across Trowbridge, Bristol, Bath and the surrounding area.

Our teams support busy nightlife venues, live music events, festivals, hotels, private functions and corporate clients.

We focus on high standards, strong venue relationships and proactive security. Our officers are expected to prevent problems, communicate effectively and create safe, welcoming environments.

The role

You will work as part of a professional security team at licensed venues and events across Bristol.

Your duties will include

Welcoming customers and setting a positive tone at the entrance

Conducting lawful and respectful searches

Checking identification and enforcing venue entry policies

Monitoring customer behaviour and identifying risks early

Preventing and responding to violence, drug use, vulnerability and disorder

Supporting customers who are intoxicated, distressed or vulnerable

Managing queues, capacity and safe entry and exit

Using conflict management and de-escalation before physical intervention

Working closely with venue managers, bar teams, medical responders and emergency services

Recording incidents, refusals, ejections and seizures accurately

Using radios and body-worn cameras correctly

Protecting fire exits, access routes and licensed areas

Maintaining professional boundaries with customers, performers, promoters and venue staff

Completing all required paperwork before the end of your shift

What we expect

Hold a valid SIA Door Supervisor licence

Be reliable, punctual and fit for duty

Communicate clearly and confidently

Remain calm under pressure

Treat every person with dignity and respect

Follow lawful instructions, venue policies and licensing conditions

Maintain smart uniform and personal presentation

Complete detailed and accurate incident reports

Work well as part of a structured team

Be available for evening, night and weekend work

Previous experience is useful, but attitude, professionalism and judgement matter more. We do not tolerate aggressive behaviour, poor standards, drug use, inappropriate relationships, dishonesty or officers who avoid responsibility.

What we offer

Regular work across established Bristol venues and events

Competitive hourly rates

Radios and body-worn cameras supplied

Clear operational support from experienced managers

Free training in conflict management and first aid

Opportunities to work alongside our medical response teams

Progression into Head Door, Deputy Head Door and supervisory roles

Structured feedback and ongoing development

A company that supports good staff and recognises strong performance

A professional team where standards are applied consistently

Our values

Professional - We deliver a first-class service with care, attention and reliability.

Respectful - We treat every person and situation with dignity and respect.

Inclusive - We help create safe and welcoming spaces for everyone.

Dynamic - We adapt quickly when circumstances change.

Who this role suits

This role suits someone who takes pride in their work, notices what others miss and understands that good security is built on communication, preparation and sound judgement.

You should be comfortable speaking with customers, challenging poor behaviour, supporting vulnerable people and taking control when an incident develops.

You will represent AV Group every time you put on the uniform.

Hours: Evenings, nights, weekends and event shifts

Contract: Self-employed/flexible, part-time and regular hours available

Licence required: Valid SIA Door Supervisor licence

Pay: £13.50-£15.50 per hour